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You can't change the icon's the icon on a Yealink, I think that extra settings is for other phones like Fanvil or Htek (forget which one)

What sort of integration are you looking for exactly because there's a few softphones that can integrate into CRM's

I tested this on the latest version of Freeswitch and FusionPBX. It doesn't crash the system, there is a small hit to the CPU. I was testing on an AWS small instance and the CPU went from 5% utilisation to 35% then sat at around 25% until I hung up. So on a decent sized production system there...

I found a good explanation for this on the freeswitch mailing list: There are 300 tries to complete each request. SQLite is fast and most of the time completes requests right away, but sometimes it may be busy for a real bit. This exact line tells you that there are 299 tries left so it is OK...

Sure can

You'll either need a use a call centre queue using top-down strategy or you can adjust the ring group to look like this: Extension 100 timeout 10 Extension 101 timeout 10 Extension 100 timeout 10 Extension 101 timeout 10 Extension 100 timeout 10 Extension 101 timeout 10 Extension 100 timeout 10...

Does anybody know if this softphone can do an attended transfer? If it can what are the steps?

I notice Mark just added a new parameter today contact-in-ping that is required for TEAMS integration. Have you set that? Maybe post up everything you have done so far and i'll help with the testing as well.

W where did you get that information from?

It’s an asterisk feature where calls will attempt to route back to the agent the caller last spoke with (if that agent is available)

Something I've been testing recently is this http://voisonics.com/sipsentry/ for an extra layer of protection. In general I block all international destinations except for a few major countries and only open others on request, I use voipmonitor and have been slowly adding notifications in there...

I thought exactly the same thing but the software itself looked quite good although quite complex but after a few weeks of testing i'm now really starting to understand it and i'm actually very impressed with the feature set it's becoming easier to use. Feature wise it's on par with most of the...

Im still learning how to use it as with any billing system they are bit complex at the start. The integration piece is really simple, it's basically a one click integration and it imports all of your domains and starts importing the CDR's. So far I'm impressed they also made a change for me...

I just purchased neon-soft and testing it now. I'll let you know how it goes.

Hey Guys, Has anybody successfully setup the "track-calls" parameter on the SIP profiles so that you can failover to a secondary server and keep the call alive. In the SIP profiles I set "track-calls" to "true" and made sure both freeswitch servers had the same switch name in switch.conf.xml...

To get some more information: How many SIP profiles are you using for registration? Are they general business users or call centre or home users? What are your system specs? Is CPU or RAM close to maxing out? Version of freeswitch? What is the SIP registration expiry timer? Are clients using...

Did adding the sound file fix the issue?

Flush cache, restart SIP, reload xml try all them as well

I would setup a call centre queue and have all the deacons as agents. Give them access to be able to log agents in and out. You don't want to be getting calls every time a deacon takes the day off and want the call to go somewhere else and by giving them the power to log agents in and out that...

Something similar happens to me as well so if sending a call directly to a ring group I always play a "greeting sound file" just 500ms of silence to answer the call. I'm sure there's a better way than this but that's what I've been doing.