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Is it possible to remove call groups from the destination drop downs ? I manage a largeish fusion PBX, 300+ extensions covering 15-20 separate locations. All of the extensions for a particular location have the same call group set to allow for call pickup. I do not want those call groups to...

I've been exploring the menu manager, and I want to know if it is possible to have a domain variable in a menu link I want to create a menu item that will link our client self management portal but I want to pass a username in that link so have a link as...

Nevermind - I figured it out :)

Hoping someone who understands the permissions can help me I'm trying to create a user that can only view, add & edit contacts, for a tenant that wants his PA to be able to update the speed dials for his PBX. I created a new group permission called ContactsUser, and only enabled the Contacts...

We had the same issue with forwarded calls being rejected by the receiving party as they thought we were spoofing the caller id The trick is to set the diversion header, you add the following just before the final line export >...

Its version 5.0.1

For some reason I am unable to access the ring group forwards page using the "VIEW ALL" button on the dashboard. When I click it I get sent to "https://*******/app/ring_groups/ring_group_forward.php" which gets me a blank page with "File not found." When I searched for that file I found it...

Hi What I find works for me is to just select an existing variable, and once selected the textbox should look like this then you can click in that box and edit the variable name to what you need it to be, it will remain after you save Regards Nic

Hi The keys that you would use for BLF usually are only capable of displaying 2 different states (on yealink its either green or red) so unless you have a phone with a key that can display 3 different colours, your best bet would be to use something like the flash operator panel

Export from the extension page first, select which ever fields you want to update, and make sure you export the extension UUID field as well then edit the CSV file with updated info, and import. The key is that Extension UUID field - that is what will make Fusion update a particular extension...

Music on hold is as the name suggests, music that is played back to the caller when a call is put on hold. Recordings is where you upload the sound clips that want to use as part of your call flow for example the greetings in IVRs. Nic

You may think it is elegant, until you encounter a client that has 16 salesmen, each salesman has an IVR with 3 options/extensions and if no answer calls need to be sent back to reception prefixed with which salesman and extension the call came from Then you sit with far too many custom...

Not all versions have the CID prefix option in ring groups

Add the number in the Number field and then add this as the first line (replace ## with the number you chose)

Hi I assume a few of the IVR options wind up at the same extension You can either write the IVR as a custom dialplan but then you dont get the nice easy GUI editing of the IVR or you can create a few custom dialplans like the attached image. note that destination is set to true, so you can...

Hi try flushing the cache and reloading xml after making a change you can find the page under Status > SIP Status Nic

That setting will allow the custom dialplan to be selected as a destination for example: Basically anywhere where you choose where to send a call in the GUI via a dropdown, that custom dialplan will show up

Sweet :) I guess I have to create the dialplan first using the GUI, set Destination=true, and only then edit the XML. (and add a "DO NOT EDIT" description :rolleyes:) Thanks

I would prefer to keep a time condition that is linked to the time condition page, as a few of our clients have limited logins so that they can manage things like call forwards and times and such. I can always do the custom xml dialplan as a separate thing, I suppose the question then is how...

I found a post with a similar request to mine (not sure how I completely missed that one) and played around with XML dialplans on my "testbench" PBX and I got what I was after working by setting a variable (my_dest) in the inbound route and then in the time condition the alternate/timeout...