V vuthy09 Member Jun 12, 2023 138 12 18 41 Sep 2, 2023 #1 anyone can explain what is the difference recordings and music on hold?
N neeek Member Mar 12, 2021 34 4 8 41 Sep 5, 2023 #2 Music on hold is as the name suggests, music that is played back to the caller when a call is put on hold. Recordings is where you upload the sound clips that want to use as part of your call flow for example the greetings in IVRs. Nic Reactions: vuthy09
Music on hold is as the name suggests, music that is played back to the caller when a call is put on hold. Recordings is where you upload the sound clips that want to use as part of your call flow for example the greetings in IVRs. Nic
