OPERATOR PANEL

[Howard Silverman]

Can someone explain to me how to set this up, when I click on it, all I see are the extensions.
how do I answer and transfer calls, or know when extensions are on the phone.

thx

 

[Adrian Fretwell]

You need an extension allocated to the user you are using to access the operator panel, then that extension will become the operators phone. You will then be able to drag and drop to make or transfer calls. Also look at the group manager (Advanced->Group Manager), if you click on permissions for any given group you will see there are a number of options for the operator panel, like "allow eavesdrop" for example.

Adrian.

 

[Howard Silverman]

You need an extension allocated to the user you are using to access the operator panel, then that extension will become the operators phone. You will then be able to drag and drop to make or transfer calls. Also look at the group manager (Advanced->Group Manager), if you click on permissions for any given group you will see there are a number of options for the operator panel, like "allow eavesdrop" for example.

Adrian.

Good Morning,

I am giving you permission to call me Newbie (polite word), I did what you said, and the only difference is with the 2 phones I have given permission to, are now lit up in green on the panel, but I am still not able to do anything with the panel, if you can please dumb down your answer, and give me step by step, as I am obviously missing something in translation.

my apologies on this but I usually use free PBX and FOP, but fusion has many great free attributes which I like and want to deploy to my production clients

H

 

[Adrian Fretwell]

Howard,
I found this a little tricky the first time I played "Operator". Lets assume you have your permissions set up correctly and the user you are logged in as is allocated to an extension, say 201. You also have extensions 202, 203 and 204. When you open the operator panel you should see 201 on the top row and 202,203 & 204 on the next row down. 201 should have a little keypad symbol at the bottom right. If you click this a edit box should open up where you can enter a number to dial.

You can also call another extension by using drag and drop, bu tit is only the "little man" that drags, not the whole extension box. Hovering the mouse over the little men on the bottom row should give you a "No Entry" sign cursor but hovering over the little man on the top row I.E. 201 should give you a hand cursor so you can drag the little man onto another extension to make a call.

I find it all works quite well, but the panel does increase network activity and hits on the web server, It's all relative and depends on network bandwidth CPU power etc. but generally not an issue unless you have hundreds of people using panels.

 

[Howard Silverman]

Howard,
I found this a little tricky the first time I played "Operator". Lets assume you have your permissions set up correctly and the user you are logged in as is allocated to an extension, say 201. You also have extensions 202, 203 and 204. When you open the operator panel you should see 201 on the top row and 202,203 & 204 on the next row down. 201 should have a little keypad symbol at the bottom right. If you click this a edit box should open up where you can enter a number to dial.

You can also call another extension by using drag and drop, bu tit is only the "little man" that drags, not the whole extension box. Hovering the mouse over the little men on the bottom row should give you a "No Entry" sign cursor but hovering over the little man on the top row I.E. 201 should give you a hand cursor so you can drag the little man onto another extension to make a call.

I find it all works quite well, but the panel does increase network activity and hits on the web server, It's all relative and depends on network bandwidth CPU power etc. but generally not an issue unless you have hundreds of people using panels.

Thank you good sir, I am getting the hang of it now, the only question I have now is how do I perform a "Blind Transfer", cause when I slide the guy over, it is a supervised transfer, and I have to then complete the transfer on the phone. How to I complete the transfer on the Operator Panel

 

[Adrian Fretwell]

Sorry I don't know the answer to that, when I drag and drop it always transfers blind. Adrian.

 

[kidjake28]

I also tried to get this to work. Is the panel supposed to show the status of the users (if they are on a call phone ringing etc)?

 

[LogicalNZ]

Also is the Operator Panel supposed to show queues? I cant seems to see any of mine???

 

[LogicalNZ]

Another Question, I can see under Advanced / Menu Manager how you can allow non admin users to see the Operator Panel. When I set this to "Users" I get an Access is denied?

How do you configure the operator panel so normal users can see it???

 

[Andrew Pickett]

You also have to grant the permssions in group manager - Goto - Group Manager - Persmssions of user group - Usethe search box and put in Operator.

Logout and then login

 

[DigitalDaz]

Beware of the operator panel, I think its quite resource intensive. I'm not saying don't use it, I'm just saying keep an eye on your server load for your particular use case.

 

[kidjake28]

Thanks for the replies.

 

[EGL]

You need an extension allocated to the user you are using to access the operator panel, then that extension will become the operators phone. You will then be able to drag and drop to make or transfer calls. Also look at the group manager (Advanced->Group Manager), if you click on permissions for any given group you will see there are a number of options for the operator panel, like "allow eavesdrop" for example.

Adrian.

Hi, Can you please help understand how to allocate and extension to a user.
Thanks

 

[EGL]

Hi, Can you please help understand how to allocate and extension to a user.
Thanks

never mind. i found it. thanks

 

[tag915]

Is it possible to run the operator panel on a separate server? This way you’re not taking resources from your pbx? Actually, is it possible to run the database, media/call processing and GUI on separate servers?

 

[Adrian Fretwell]

Is it possible to run the operator panel on a separate server?

I'm sure it's possible but I have never done it. You can change where fusion looks for its database at /etc/fusionpbx/config.php.

The other things you need to consider is how you get the generated XML files over to Freeswitch if it is on a different server and how you manage the changes to the Freeswitch event socket (listening IP, password etc. (/etc/freeswitch/autoload_configs/event_socket.conf.xml)). You may get some clues looking at some of the High Availability, clustered or failover configurations for FusionPBX. Sorry I can't be more help.

 

[ConFusious]

I am having a problem where I have an agent user set up for the domain I am working in that cannot see the Operator panel or the log out button when logged into fusion as a user. AT first I assigned the obvious permissions in the Group Manager to the Agent group I made for this domain. When this didn't work, I gave it all permissions and still no go. I can log into Fusion as a user who belongs to the agent group bout no Operator Panel choice or log out button. I don't see this thread closed so I assume I can post my issue here as it appears to pertain to my issue.