Hi, I recently upgraded to FusionPBX version 5.4.2. After making a change to the greeting in the IVR, I've noticed that calls coming into that IVR no longer show the duration. For example, when I call from my cell phone to the number linked to the IVR, my phone continues to display "Ringing" even though I can hear the greeting message. Please advise.
Call to IVR with NO Duration
- Thread starter mudasar321
- Start date
This is a 3rd party forum and not an official forum for the FusionPBX project. Issues can be reported here however, they may not be noticed by developers who actually fix bugs in FusionPBX. Bugs can be reported at https://www.fusionpbx.com after creating a free account.
Hi Mark, thanks for the reply. I already reported this bug on https://www.fusionpbx.com on 19th March, but no one responded yet.
Hello @markjcrane I occasionally report bugs and issues at https://www.fusionpbx.com free member portal and have almost always gotten a timely response back from you and team, and I truly appreciate that. But do you think bugs/issues reported there should be publicly accessible to others? This could help prevent duplicate reports from users experiencing the same issue and allow them to follow existing report thread toward a resolution.
Also, I’ve always been curious about your perspective on introducing a community-driven feature request board. A platform where members could suggest, upvote, or discuss potential new features could serve as a valuable way to engage the community and gather insights for FusionPBX’s future development.
Also, I’ve always been curious about your perspective on introducing a community-driven feature request board. A platform where members could suggest, upvote, or discuss potential new features could serve as a valuable way to engage the community and gather insights for FusionPBX’s future development.
The problem is that people don't always use bugs for bugs only. They use it for support, and if you don't give the free support, they use it for public shaming as a means to coerce for free support. This is what was happening when I turned off bug reporting on GitHub. This was being done by people getting paid for work they were asking me to do for them for free.
I like to help, and I do provide limited free support as time permits. Maybe if FusionPBX had an official forum, that would alleviate some of the pressure for people trying to use bugs as a means to free support. Half of the bugs reported to the FusionPBX website aren't bugs.
The GitHub issue interface is not ideal because it leaves no direct means of contacting the person who reported the bug. This makes the bug harder to solve because of less likely to have direct means of communication, which makes it easier and faster to resolve.
I like to help, and I do provide limited free support as time permits. Maybe if FusionPBX had an official forum, that would alleviate some of the pressure for people trying to use bugs as a means to free support. Half of the bugs reported to the FusionPBX website aren't bugs.
The GitHub issue interface is not ideal because it leaves no direct means of contacting the person who reported the bug. This makes the bug harder to solve because of less likely to have direct means of communication, which makes it easier and faster to resolve.
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@mudasar321 I will look for your bug report on the 19th of March and talk to you about it there. With that means of bug reporting, I have at least an email address and can reply to it.
Completely agree with you on that @markjcrane. Some people don't always take it very well when the free support they were hoping for isn’t available, and we’ve certainly seen instances of that here on this forum as well.
That said, I truly appreciate your and your teams ongoing dedication and work for the FusionPBX project and listening to and engaging with the community. thank you!
That said, I truly appreciate your and your teams ongoing dedication and work for the FusionPBX project and listening to and engaging with the community. thank you!