Call Recording - Call Quality Reduced and Glitchy

[AIC2000]

Timer results seem perfect don't they

 

[DigitalDaz]

Those timer tests look pretty spot on :S

 

[AIC2000]

Couldn't be the phones I'm using could it? It does seem pretty mixed severity depending on the phones.

i.e. my old Cisco 7940 seems worse then GXP2140s seem bad but not as bad, and then my DP15's seem to be the most resilient but still have problems.

All using either PCMA or PCMU codec by default, and everything works perfectly when call recording is off.

It's all pretty hard to believe!

 

[AIC2000]

If I even saw a remote spike in CPU, RAM or io it would give me a lead! But I have nothing.

 

[Scuba Adam]

Hi,
We are seeing the identical issue, and tested all the stuff you went through. Interestingly, manual call recordings are fine but automatic call recordings cause lots of issues. Did you ever solve the problem?

 

[AIC2000]

Have you changed any settings in Advanced or Default settings?
A simple yes will do if you think you may have but can’t remember which ones.

 

[Scuba Adam]

Nothing that I can remember. We've also narrowed down that SIP calls are fine. It's only on verto calls with record all set that we are having the issue.

 

[AIC2000]

Different issue then

 

[Scuba Adam]

ok, I'll post here if we figure it out. Thanks for letting me know!

 

[AIC2000]

No probs. We’ve not figured out what caused our SIP recording yet but have narrowed it down to some basic suspects based on a full reinstall lol

 

[brb5548]

I am curious if you have tried enabling the auto-jitterbuffer-msec setting on your sip profile. I suspect you already have looked at the network jitter but it might be worth a shot. I have a similar issue that I am trying to troubleshoot now.

 

[gflow]

Did you end up tracking this one down?