*732 not working.

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toolfolks

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May 1, 2020
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Hi Guys,

I'm trying to do a voice recording for the IVR.

I have gone to the Dial Manager and changed the pin.

When I try and dial *732 from IPHandset or sip phone I don't get the voice prompt .

I don't see any setting in the extension to allow / disallow recording ?

Is there a setting for this please ?
 
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Kenny Riley

Active Member
Nov 1, 2017
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What is the order of the dialplan on your system? Mine is set to 400 and is working fine.
 
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toolfolks

Member
May 1, 2020
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Same 400

I checked the dial plan list I had 2 IVRs on the same number so I changed them.
I changed the number to *700 and it is working on the sip phones but not on the Grandstream IPPhone or the std phone on an ATA.

Does the * command conflict with anything on these phones ?
 
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Kenny Riley

Active Member
Nov 1, 2017
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Grandstream phones have these annoying call features turned on by default that will cause *732 to not work because it conflicts with the *73 feature code on Grandstream phones to disable call forwarding.

Have you turned off the feature codes on your Grandstream phone?
 
A

ad5ou

Active Member
Jun 12, 2018
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Default provisioning templates turn off the internal features.
That should not be the problem anyway.
 
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markjcrane

Active Member
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Jul 22, 2018
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You assumed he provisioned the phone not everyone does that. This feature doesn't fail so it is most likely the phone's dialplan preventing if from dialing the number.
 
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toolfolks

Member
May 1, 2020
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Thats fot the input.

In the Grandstream IPPhone there is :

Use # as Dial Key
NoYes I have set this to No.

Still does not work.

What is the syntax to allow the extention to use *723 and other * features please
 
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Kenny Riley

Active Member
Nov 1, 2017
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It's a setting that needs to be turned off in the Grandstream phone web GUI if you aren't using auto provisioning with FusionPBX.

Not sure what Grandstream model you're using but the GXP 2130-2160, this setting is found under Accounts > Account 1 > Feature Codes

See attached.
 

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codemonkey76

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May 14, 2020
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Kenny Riley said:
It's a setting that needs to be turned off in the Grandstream phone web GUI if you aren't using auto provisioning with FusionPBX.

Not sure what Grandstream model you're using but the GXP 2130-2160, this setting is found under Accounts > Account 1 > Feature Codes

See attached.
Click to expand...
This saved me thanks bro much appreciated.
 
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