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I am very interested. I have a customer with 5+ queues and about 30+ agents.

So it turn out I was not asking chat gpt the right question. Once I asked it the right question…. Chatgpt wrote a bash to download all the summary files for all the given queues for each day in the given date range and then add a column to each csv with the related date, then I asked it to write...

I think I got a sloppy way of doing it. I just used curl and am using the session id from my browser, i just created an excel macro to write all the urls and tested a few random ones with success... now just need to make a simple script to run all the requests save them into a folder and then...

So I know how dangerous and dumb this request is but as of right now I don't have much of a choice. I utilize the call center heavily and I need hourly reports for each day of the month so I can put that data into PowerBi. Mark has a member app called call center summary and it has all the raw...

looks like if there is no agent available this doesn't happen if that helps at all

Just curious if anyone here is using call center and knows some useful information on the various variables, I am working on a powerbi dashboard for high-volume stats I noticed if I just call a queue and hangup after a second it is showing cc_agent_type as callback and I don't understand why. I...

Naw they aren’t using yealinks hot desk feature as that IMHO is very insecure. Like I mentioned above, I believe you can kinda do this right now in fusion.... According to one of my techs If I were login to a phone (*11) and let the provision and reboot. You go to WebUI look at devices and...

Yeah.. I just really feel like I can just send the provision without the need for a reboot. If the other company was able to do it, I am sure I can find a way.... right now though it is like number 5 on my list... my biggest project i need to focus on is the Call Center Features like wallboards...

I spoke to mark about some of the issue with hot desking I noticed... I feel like there shouldn't be a need to reboot the phone.. The company that lost this contract had it so the phone didn't need to reboot. Also if I login to a phone as extension 100 and then in fusion look at the device and...

Unfortunately I am not seeing how any DHCP option would resolve the issue or assist in the slightest. Also auto_insert_enabled, i have never touched this setting, can you add a little more details about your response, really curious as I am struggling to follow the bouncing ball with your...

Why not post what it is doing. Is the gui just not working? Can you post the service status? Can give us some sort of error or screenshot, version you were on….. everyone here wants to help so when people post like this it is kinda annoying, because there aren’t and details to offer help

Hey all, I am in process of on-boarding a new customer with roughly 150 phones all of which use hot desk... I didn't want to leave all the phones logged out so I documented what all the phones were logged in as before factory reseting them and moving them to fusion. Now we are going to go to...

Interesting… all the member docs and stuff I do with api start with shown. https://phones.contoso.com/app/api/7/xml_cdr?

I use ssh with my key file. You will also need need the db name (fusionpbx) as well as db password you can run: cat /etc/fusionpbx/config.php | grep password

wowww i had no idea about this.... it would have been super helpful..... i was always under the impression that imports only import into one table.... infact i was told if I ever wanted to what field are importable to just run an update schema and it will show me all the tables as well as the...

this ha this had me puzzled to because if the blind transfer isn't answer and goes to VM and the recipient receives the vm it shows it came from the extension that initaited the transfer which was super annoying... i know one thing i did is apply account.1.cid_source=3 to their provisioning...

Im no API expert at all but are you saying the first url, your getting a valid return? because it isn't a valid format...... you don't have the api version and it wouldn't be xml_cdr.php it would just be xml_cdr? also it would be /app/api unless your using a third party api.... im pretty...

I had this issue... it was so odd.. i called mark and simple just updated letsencrypt.sh and it worked... i think he said it was outdated, impacted by a recent change or a bug or something.. ii honestly forget but yeah... he just updated it and it was all good and i had the exact same errors as you

check out dbeaver as well for future uses... im not a DB guru at all and dbeaver allows me to simply open table data and treat it like an excel file, but if your savy with query than im sure that is way faster I wish there was a book to easily teach me more about postgres by example and not...

whats your goal with sticking cloudflare in front... im aware of a couple benefits as I used to use it... u doing HA, fail over, increase security? i'm just curious because i thinking of going going back to cloudflare but can't really justify it in last two years haven't had a single issue with...