Just curious if anyone here is using call center and knows some useful information on the various variables, I am working on a powerbi dashboard for high-volume stats
I noticed if I just call a queue and hangup after a second it is showing cc_agent_type as callback and I don't understand why. I will reach out to mark monday and find out why, but curious if anyone else can provide some insight here first
I noticed if I just call a queue and hangup after a second it is showing cc_agent_type as callback and I don't understand why. I will reach out to mark monday and find out why, but curious if anyone else can provide some insight here first