Voicemail Transcription issue

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Mikeme

Member
Apr 26, 2021
186
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hi guys,
having a problem with voicemail transcription with google API when trying to run this option first time.
i set up:

google_key: MY_KEY
google_url: https://speech.googleapis.com/v1p1beta1/speech
transcribe_language: en-US
transcribe_provider: google
transcribe_enabled: enable
transcription_enabled_default: true

and enabled voicemail transcription to extension.
once leaving a message I'm getting an email with all the details and the word "Transcription" without any text of the message in the end of the email.
also checked the log fs_cli and there is no mention about transcription process once i leave message.
i have read Transcription guide and run some searches in forum and seems like all setting are correct.
i also double check my google account API running well using https://texttospeech.googleapis.com/v1/voices?key=MY_KEY with no problem.

System version: 5.0.3

Anyone has the same issue?
 
Last edited:

meshtask

New Member
Jul 17, 2019
19
2
3
hi guys,
having a problem with voicemail transcription with google API when trying to run this option first time.
i set up:

google_key: MY_KEY
google_url: https://speech.googleapis.com/v1p1beta1/speech
transcribe_language: en-US
transcribe_provider: google
transcribe_enabled: enable
transcription_enabled_default: true

and enabled voicemail transcription to extension.
once leaving a message I'm getting an email with all the details and the word "Transcription" without any text of the message in the end of the email.
also checked the log fs_cli and there is no mention about transcription process once i leave message.
i have read Transcription guide and run some searches in forum and seems like all setting are correct.
i also double check my google account API running well using https://texttospeech.googleapis.com/v1/voices?key=MY_KEY with no problem.

System version: 5.0.3

Anyone has the same issue?

Unfortunately no one has responded to me yet. I am stuck on same issue. If you solve this, kindly share the solution with me too.
I have even tried Azure API. same issue with that too.
 

Mikeme

Member
Apr 26, 2021
186
4
18
39
Well I hope someone will help us.
I think it might be something with lua script or something like that.

Any help will be appreciated!
 

junction1153

Member
Jul 15, 2020
56
16
8
34
Try adding transcribe_alternate_language = es (or any other language you’d like). I believe that value needs to be filled in order for google to work
 
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