Voicemail MWI not working

[EasyBB]

I am unable to get MWI working on my Cubox. Everything is up to date and I matched all settings from a working server for internal sip profile. There are no NOTIFY packets in cli after I leave a voicemail. I've had this working on my previous install FP 3.9 and FS 1.4 on the same Cubox. Appreciate if anyone has any ideas.......

 

[DigitalDaz]

Do an ngrep or something, see if you can see a SUBSCRIBE after the REGISTER.

There should also be a subscriptions table in the DB somewhere that you can check to see if you have subscribed. I know there is some issue too with periodic notifications people have been having to make a change to the lua.conf.xml

/etc/freeswitch/autoload_configs/lua.conf.xml

There seem to be a couple:

<param name="startup-script" value="app/voicemail/resources/scripts/mwi.lua"/>
<param name="startup-script" value="app/voicemail/resources/scripts/mwi_subscribe.lua"/>

They are commented out by default.

 

[EasyBB]

Thanks DigitalDaz.

I think I sorta understand where the problem lies. I have the source based install of FS on my Cubox, so the FS db is probably pointing to the wrong one? I don't know where to look. I can now see the NOTIFY messages but there is none immediately after voicemail is deposited. The NOTIFY says Message-waiting: no , even when there are messages, which makes me think it is referring to the wrong db.

Could you please tell me how to check the db in use and how to re-point if necessary?

 

[DigitalDaz]

switch.conf.xml should show you where the db is

On my sqlite versions, I do an apt-get install sqlite3

Then: sqlite3 /var/lib/freeswitch/db/sofia_reg_internal.db

select * from sip_subscriptions;

To exit sqlite3 do: .exit

The location of your sofia_reg_internal.db is probably different, you can veryfy you are looking in the correct db by: ls -l /var/lib/freeswitch/db/sofia_reg_internal.db

You should see a very recent time stamp on the correct db

 

[EasyBB]

Yes my FS dbs are located in /usr/local/freeswitch/db/

I ran the sql command you mentioned; I can see my phones in there, e.g.

sqlite> select * from sip_subscriptions;
sip|654|192.168.10.30|654|192.168.10.30||message-summary|"user" <sip:654@192.168.10.212:5070>|f7c250e9f3e3aef2|<sip:654@192.168.10.30>;tag=0e6af70faf|SIP/2.0/UDP 192.168.10.212:5070;branch=z9hG4bK4f91a9377e80b2a1e|1477878684|Avaya IP Phone 1140E (SIP1140e.04.03.12.00)|application/simple-message-summary |internal|cubox-i|5070|192.168.10.212|-1||<sip:654@192.168.10.30>;tag=rgwxAaXeRvJR

The time stamp on the sofia_reg_internal.db is recent, so this must be the correct one.

Now I am totally confused.......

 

[DigitalDaz]

We'll have a dig at it on IRC in the week

 

[EasyBB]

Finally solved the issue.......
moteus on IRC was helping me to solve it; then I realised I have presence-hosts enabled in the remotephone profile as well in addition to the internal profile. Once I disabled it, MWI is working now.

So it looks like you can only have presence-hosts enabled in a single profile. I've kept the internal profile one.

I am unable to find any documentation detailing this, so hopefully this thread might be helpful for someone in the future......

 

[yukon]

I've got an MWI question too... I keep seeing this over and over again in my logs:
2016-11-28 20:52:21.279022 [WARNING] switch_cpp.cpp:1360 [mwi_subscribe] non numeric voicemail id: *97
2016-11-28 20:52:21.279022 [WARNING] switch_cpp.cpp:1360 [mwi_subscribe] can not find voicemail: *97@mydomain.com

 

[EasyBB]

can not find voicemail: *97@mydomain.com

Looks like you have entered *97 in one of your phones where it asks for mailbox.....

 

[DigitalDaz]

As EasyBB said, what looks like is happening there is you are trying to subscribe to the voicemail access number *97 instead of the mailbox itself. It should be subscribing to myextension@mydomain.com

Check the settings on your phone.

 

[yukon]

As EasyBB said, what looks like is happening there is you are trying to subscribe to the voicemail access number *97 instead of the mailbox itself. It should be subscribing to myextension@mydomain.com

Check the settings on your phone.

I'm using the default provision templates for all my phones and only use yealinks.. Do you know what setting that might be?

 

[DigitalDaz]

yukon, which yealink template is it?

 

[yukon]

I only use T42, T46 and T48's. So it's one of those, but I'm not sure which of the phones are doing it because it's a lot. I assume it's all of them.

 

[TheOperator]

The Yealink templates seem to have a number of pitfalls.

The MWI settings are controlled per accountby the following settings in the {$mac}.cfg files:

account.X.subscribe_mwi =
account.X.subscribe_mwi_to_vm =

I have updated .cfg my files to use global variables set in the provisioning section of the Default Settings like this for each account:

{if isset($subscribe_mwi)}
account.1.subscribe_mwi = {$subscribe_mwi}
{else}
account.1.subscribe_mwi =
{/if}

{if isset($subscribe_mwi_to_vm)}
account.1.subscribe_mwi_to_vm = {$subscribe_mwi_to_vm}
{else}
account.1.subscribe_mwi_to_vm =
{/if}


Setting "$subscribe_mwi" to 1 and "$subscribe_mwi_to_vm" to 0 should give you the setup you are looking for.