Voicemail Greeting

[MTR]

Hi

when a user reaches a voicemail box there is a recording that says
"please leave a message after the tone and press any key to end the recording or hang up "

is there a way to remove that recording ?

 

[JamesBorne]

Yes.
skip_instructions=true

 

[MTR]

i tried that before i post it the questions and it didnt work

did you have luck with this ?

 

[krooney]

Have you tried default dialplan and put in variables

 

[JamesBorne]

did you have luck with this ?

Yes. In many many places.

Better yet, explain what you exactly expect the action to be so we can recommend the solution.
I.e. I have done this for one group voicemail box, or I have done this for the entire tenant.

 

[MTR]

i am trying to omit the playing of this file
/usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-record_message.wav

under default settings this is what we have set up


and yet when i enter the voice mail see the log below

2019-08-18 23:30:46.974467 [DEBUG] switch_ivr_play_say.c:1937 done playing file /var/lib/freeswitch/storage/voicemail/default/tst.pbx.cloud/101/greeting_1.wav
2019-08-18 23:30:47.094458 [DEBUG] switch_ivr_play_say.c:1493 Codec Activated L16@8000hz 1 channels 20ms
2019-08-18 23:30:51.694456 [DEBUG] switch_ivr_play_say.c:1937 done playing file /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-record_message.wav

 

[JamesBorne]

The voicemail.lua file does not look at the default settings.
It takes skip_greeting as a dialplan variable.

 

[MTR]

The voicemail.lua file does not look at the default settings.
It takes skip_greeting as a dialplan variable.

View attachment 974

just did that and still having the same problem i flushed the cache

 

[JamesBorne]

Provide logs and a screenshot of your dial plan.
Make sure you wrap your logs in a code block.

 

[MTR]

EXECUTE sofia/internal/3476783993@68.68.120.138 answer()
EXECUTE sofia/internal/3476783993@68.68.120.138 sleep(1000)
EXECUTE sofia/internal/3476783993@68.68.120.138 set(voicemail_action=save)
2019-08-19 00:04:50.974474 [DEBUG] mod_dptools.c:1598 SET sofia/internal/3476783993@68.68.120.138 [voicemail_action]=[save]
EXECUTE sofia/internal/3476783993@68.68.120.138 set(voicemail_id=101)
2019-08-19 00:04:50.974474 [DEBUG] mod_dptools.c:1598 SET sofia/internal/3476783993@68.68.120.138 [voicemail_id]=[101]
EXECUTE sofia/internal/3476783993@68.68.120.138 set(voicemail_profile=default)
2019-08-19 00:04:50.974474 [DEBUG] mod_dptools.c:1598 SET sofia/internal/3476783993@68.68.120.138 [voicemail_profile]=[default]
EXECUTE sofia/internal/3476783993@68.68.120.138 set(send_to_voicemail=true)
2019-08-19 00:04:50.974474 [DEBUG] mod_dptools.c:1598 SET sofia/internal/3476783993@68.68.120.138 [send_to_voicemail]=[true]
EXECUTE sofia/internal/3476783993@68.68.120.138 lua(app.lua voicemail)
EXECUTE sofia/internal/3476783993@68.68.120.138 sleep(1000)
EXECUTE sofia/internal/3476783993@68.68.120.138 unbind_meta_app()
2019-08-19 00:04:51.994455 [INFO] switch_ivr_async.c:4272 UnBound A-Leg: ALL
2019-08-19 00:04:51.994455 [DEBUG] switch_cpp.cpp:755 CoreSession::setVariable('playback_terminators', '#')
2019-08-19 00:04:51.994455 [DEBUG] switch_cpp.cpp:755 CoreSession::setVariable('missed_call', 'true')
2019-08-19 00:04:51.994455 [DEBUG] switch_cpp.cpp:755 CoreSession::setVariable('voicemail_answer_stamp', '2019-08-19 00:04:51')
2019-08-19 00:04:51.994455 [DEBUG] switch_cpp.cpp:755 CoreSession::setVariable('voicemail_answer_epoch', '1566187491')
EXECUTE sofia/internal/3476783993@68.68.120.138 playback(silence_stream://200)
2019-08-19 00:04:51.994455 [DEBUG] switch_ivr_play_say.c:1493 Codec Activated L16@8000hz 1 channels 20ms
2019-08-19 00:04:52.194455 [DEBUG] switch_ivr_play_say.c:1937 done playing file silence_stream://200
2019-08-19 00:04:52.194455 [DEBUG] switch_ivr_play_say.c:1493 Codec Activated L16@8000hz 1 channels 20ms
2019-08-19 00:04:52.394457 [WARNING] sofia_reg.c:1793 SIP auth challenge (REGISTER) on sofia profile 'internal' for [73365@104.238.164.156] from ip 5.62.41.113
2019-08-19 00:04:54.774455 [DEBUG] switch_ivr_play_say.c:1937 done playing file /var/lib/freeswitch/storage/voicemail/default/tst.123.cloud/101/greeting_1.wav
2019-08-19 00:04:54.894452 [DEBUG] switch_ivr_play_say.c:1493 Codec Activated L16@8000hz 1 channels 20ms
2019-08-19 00:04:57.554462 [NOTICE] sofia.c:1079 Hangup sofia/internal/3476781111@68.68.120.138 [CS_EXECUTE] [NORMAL_CLEARING]
2019-08-19 00:04:57.554462 [DEBUG] switch_ivr_play_say.c:1937 done playing file /usr/share/freeswitch/sounds/en/us/callie/voicemail/vm-record_message.wav
2019-08-19 00:04:58.054457 [NOTICE] switch_cpp.cpp:1442 [voicemail]

 

[mcs3ss2]

Did you ever get this resolved? I am having the same issue.
I want my custom greeting there but it is still going to the default one.

 

[davidabicidan]

Hello, any solution onthis ?