SOLVED Voicemail and Missed Call to email error

[olf]

FusionPBX 4.5.0
Switch 1.6.20 (64bit)
OS Debian 8.10
Does not work sending email missed call and voicemail. I get such errors. How to fix this?

5fa69ba2-5c62-4396-abc4-6851fc985996 2018-05-02 15:14:17.515446 [ERR] mod_lua.cpp:203 /usr/share/freeswitch/scripts/app/failure_handler/index.lua:80: attempt to index global subject (a nil value)
5fa69ba2-5c62-4396-abc4-6851fc985996 /usr/share/freeswitch/scripts/app/failure_handler/index.lua:80: in function missed
5fa69ba2-5c62-4396-abc4-6851fc985996 /usr/share/freeswitch/scripts/app/failure_handler/index.lua:220: in main chunk
5fa69ba2-5c62-4396-abc4-6851fc985996 /usr/share/freeswitch/scripts/app.lua:48: in main chunk

5fa69ba2-5c62-4396-abc4-6851fc985996 2018-05-02 15:14:39.155488 [ERR] mod_lua.cpp:203 ...scripts/app/voicemail/resources/functions/send_email.lua:166: attempt to index global subject (a nil value)
5fa69ba2-5c62-4396-abc4-6851fc985996 ...scripts/app/voicemail/resources/functions/send_email.lua:166: in function send_email
5fa69ba2-5c62-4396-abc4-6851fc985996 /usr/share/freeswitch/scripts/app/voicemail/index.lua:579: in main chunk
5fa69ba2-5c62-4396-abc4-6851fc985996 /usr/share/freeswitch/scripts/app.lua:48: in main chunk

2018-05-02 15:21:11.395456 [ERR] mod_lua.cpp:203 /usr/share/freeswitch/scripts/app/hangup/index.lua:80: attempt to index global 'subject' (a nil value)
/usr/share/freeswitch/scripts/app/hangup/index.lua:80: in function 'missed'
/usr/share/freeswitch/scripts/app/hangup/index.lua:148: in main chunk
/usr/share/freeswitch/scripts/app.lua:48: in main chunk

 

[DigitalDaz]

Version 4.5.0 is master and can become broken at any time. Unless you can debug it yourself you shouldn't really be using it.

 

[olf]

Downgrade to stable 4.4?

 

[leooliveira]

Hello Olf

I had same problem on my FS and I resolv disabling all Email templates from another languages like en-us, en-gb, de-at etc. I create only a Email template on Portuguese (pt-br) and I started to receive emails from FS. So view if this could help you on your FS. My FS is on version 1.8.2 Debian 9.

Before Template:


After Creation of New Template:


Screen Email Templates:

Email Template Configs

 

[markjcrane]

You shouldn't need to disable all the other email templates. However yo do need to have a template for the language your language. We currently don't have many translations for the email templates.

 

[olf]

Hello Olf

I had same problem on my FS and I resolv disabling all Email templates from another languages like en-us, en-gb, de-at etc. I create only a Email template on Portuguese (pt-br) and I started to receive emails from FS. So view if this could help you on your FS. My FS is on version 1.8.2 Debian 9.

Before Template:
View attachment 547

After Creation of New Template:
View attachment 548

Screen Email Templates:
View attachment 549
Email Template Configs
View attachment 550

Thanks to your screenshots, I was able to figure problem. Besides creating the template, it was also necessary to prescribe the category correctly.

 

[Deleted member 1951]

Hey guys,

I've the same issue and can't fix it. Could someone give me a hint please?

- SMTP settings are configured
- Already checked the email templates, language in Advanced -> Default Settings is "en-us" so the email template for en-us is activated, the default one.

FusionPBX 4.4.3
Switch 1.8.2 (64bit)
OS Debian 9.6

2019-01-09 16:56:44.800591 [NOTICE] switch_cpp.cpp:1442 [voicemail]
2019-01-09 16:56:46.300591 [ERR] mod_lua.cpp:203 ...scripts/app/voicemail/resources/functions/send_email.lua:166: attempt to index global 'subject' (a nil value)
stack traceback:
...scripts/app/voicemail/resources/functions/send_email.lua:166: in function 'send_email'
/usr/share/freeswitch/scripts/app/voicemail/index.lua:588: in main chunk
/usr/share/freeswitch/scripts/app.lua:48: in main chunk

Thanks in advance!

Best Regards,
C

 

[Edson]

Hello Dears,

Iam facing the same error in here. Tried to apply the workarounds without success.

 

[Miguel San Miguel]

I found the bug (at least in my version). I edited /usr/share/freeswitch/scripts/app/voicemail/resources/functions/send_email.lua to see what's going on (with freeswitch.consoleLog("debug", "[voicemail] SQL " ..sql .. "\n"); on line 143), to see that template_language won't be read:

2019-11-25 13:31:35.968377 [DEBUG] switch_cpp.cpp:1443 [voicemail] SQL SELECT * FROM v_email_templates WHERE (domain_uuid = :domain_uuid or domain_uuid is null) AND template_language = :template_language AND template_category = 'voicemail' AND template_subcategory = 'default' AND template_enabled = 'true' ORDER BY domain_uuid DESC [/CODE]​

As a workaround, we put our language direcly in the code, line 126:

sql = sql .. "AND template_language = 'de-de' ";​

This will not stand a system update, but let's hope that @markjcrane fixes it in the meantime...

 

[markjcrane]

Its okay if you report bugs here however if you want them to be on our to do list then the official place to report bugs is https://www.fusionpbx.com. You can do this with a free account.

 

[bbrendon]

I think I fixed this by deleting all the email templates and then doing an upgrade app defaults. I wasn't able to delete some of the templates from the gui. I had to go into the database and do it in there.