Transcription installed, but options not showing up in extension, or voicemail pages

[chopsywa]

I installed 5.3 new. I then, a little later, installed the transcription option and setup all the defaults for this. It all looks correct, but the "Transcription Enabled" field does not appear in my extension edit, or voicemail edit screens and my voicemails are not transcribed.

On another system I have, it works fine.

I followed the directions to install transcription in the 5.2 to 5.3 upgrade section of the documentation using the following commands.

cd /var/www/fusionpbx/app
git clone https://github.com/fusionpbx/fusionpbx-app-transcribe.git transcribe
git clone https://github.com/fusionpbx/fusionpbx-app-speech.git speech
chown -R www-data:www-data /var/www/fusionpbx
php /var/www/fusionpbx/core/upgrade/upgrade.php

Not sure what to check next.

 

[chopsywa]

Issue resolved. I had entered the settings manually into the Transcribe section in defaults. I noticed whenever I did an upgrade, it duplicated my settings with default ones. So I transferred the details to the defaults, removed my own ones (which were identical) and enabled the defaults. Immediately it started working. It makes me wonder whether the defaults have hidden record identifiers in the database. The PHP scripts seem to search based on the name of the default, but clearly it was not liking my defaults.

 

[markjcrane]

After installing those features and then running upgrade -> app defaults it adds settings with specific settings for you to make it easier. Manually adding the settings is possible but not recommended for these settings because it will create duplicates. How we determine if the setting is already in the database is with specific UUIDS for each setting.

 

[chopsywa]

After installing those features and then running upgrade -> app defaults it adds settings with specific settings for you to make it easier. Manually adding the settings is possible but not recommended for these settings because it will create duplicates. How we determine if the setting is already in the database is with specific UUIDS for each setting.

Yeah thanks Mark. I figured there must be a unique identifier on the record somewhere. All good now. Nothing like the school of hard knocks to learn the intricate details.