Time condition issue - Not working as expected

[Andrew Byrd]

I have verified that my server time is correct. EST.

As you can see from the attached image the calls are supposed to go to IVR-NICODA Monday - Friday 8:00am - 5:00pm
This works fine.

But, when 5pm rolls around, calls are suppose to go to 401VM-After hours. They do not - they continue to go to IVR-Nicoda

I have flushed cache, reloaded XML, and no luck

If I change the order from 500 to 505 it works.

Shouldn't it look at the conditions and move on the the next set of conditions if the first dont' match?

 

[hfoster]

That's not 8:00am-5:00pm. That's 8:00:am until 5:59pm btw.

 

[Andrew Byrd]

I thought 8am meant the entire 8 am hour and 5pm meant the entire 5pm hour. So to get the phone ring from 8am - 5pm I would actually set it 8am -4pm??

The Fusionpbx site says that the time is the whole hour. confusing but . ..

 

[hfoster]

Yeh, it's dumb. We remove the option from the HTML on our FusionPBXs. Was just too many cases logged from confused customers., we thought it was British Summer Time shenanigans at first.

 

[Adrian Fretwell]

8am - 5pm sets the time frame as being between 08:00:00 and 16:59:59. I can understand customers getting confused though.

Correction: should read 08:00:00 and 17:59:59

 

[hfoster]

Don't think it does. It is 'condition hour' in FreeSwitch which is only 0-23: https://freeswitch.org/confluence/display/FREESWITCH/Time+of+Day+and+Holiday+Routing

I think you're supposed to use it all the time with the minute condition (which isn't present in FusionPBX) It got annoying telling customers 8am until 5pm should be set as 8am until 4pm

 

[Adrian Fretwell]

Yes, That is what I'm saying, (sorry I was rushing, it should read 17:59:59) it represents the hour part of the time, so 0 - 23 actually results in 0:00:00 to 23:59:59.