Strange issue

[Incubugs]

I have a multitenant setup. All tenant can dial in and out ok. However i have 1 user that has fanvil x4g phones. They have reported that calls are ok except when they call an ivr on another system and are waiting in a queue the call drops after about 2 mins to 2.30 mins. I have tested with my laptop bria softphone and i dont get the same issue. Nor do any other tenants report something similar but they all use yealinks so i can only assume there is something on the fanvil. Has anyone come across something similar. Nothing shows in the fs cli except normal clearing..

 

[DigitalDaz]

Get a siptrace with sngrep, see who is hanging up. Maybe session timers are coming into play

 

[Incubugs]

Hi DigitalDaz, thanks for the reply, not used sngrep b4 whats the command i need to use, also what session timers apply in freeswitch and is there a way to change them, i wondered if it was some kind of silence detection etc..

Thanks alot

 

[DigitalDaz]

Session timers shouldn't be there but we don't know what may be going on, hence the sngrep. Just type sngrep at the linux command line.

 

[Incubugs]

ok will do and try and replicate the issue, will post when iget a result, thanks for your help so far m8