Sticky Agent

[jonbanega]

Hi Can Anyone tell me how to do sticky Agent On call center

 

[rubberducky]

Sticky agent? Not familiar with this term... Can you explain a little more?

 

[DigitalDaz]

Same here, not a clue what a sticky agent is.

 

[gflow]

Same here, not a clue what a sticky agent is.

It’s an asterisk feature where calls will attempt to route back to the agent the caller last spoke with (if that agent is available)

 

[rubberducky]

I've never seen that option. The closest I've experienced is where you can set the timeout action set to wherever you want it to go when no one is available.

 

[jonbanega]

Same here, not a clue what a sticky agent is.

It’s an asterisk feature where calls will attempt to route back to the agent the caller last spoke with (if that agent is available)

Read This

 

[hfoster]

Makes sense, seems like a good feature. Unfortunately, it does not seem that mod_callcenter in FreeSwitch has the capability to do so. It would be a hefty undertaking that creates a LUA script(s) that:

1. Monitor the Call Center and add caller IDs to a database of agent IDs
2. Expire the database entries when agents are moved/removed/etc or after a set time. (Don't want the same poor support staff having the customer from hell for the rest of time)
3. Run a LUA script before hand to check caller_ids and bridge them to the agent, but if not available bung them back into the normal queue.

 

[jonbanega]

Makes sense, seems like a good feature. Unfortunately, it does not seem that mod_callcenter in FreeSwitch has the capability to do so. It would be a hefty undertaking that creates a LUA script(s) that:

1. Monitor the Call Center and add caller IDs to a database of agent IDs
2. Expire the database entries when agents are moved/removed/etc or after a set time. (Don't want the same poor support staff having the customer from hell for the rest of time)
3. Run a LUA script before hand to check caller_ids and bridge them to the agent, but if not available bung them back into the normal queue.

thanks