Softphones can't transfer calls if made from a trunk

[elderlogan]

When i call the number of the pbx and a softphone answers, when they hit the transfer button they get routed to a voice that asks if they want to record or not the call, and it does not get transfered correctly.

All the other operators use gigaset phones and they can transfer calls just fine.

 

[Kenny Riley]

What softphone are you using? Have you tried an alternative softphone to help isolate the issue?

 

[elderlogan]

What softphone are you using? Have you tried an alternative softphone to help isolate the issue?

yes. I am using both linphone and zoiper classic and i do am using the in-software transfer button.

 

[DigitalDaz]

Get a siptrace using sngrep, this doesn't sound right.