SOLVED Set Daily | Total And Concurrent Call Limits on Call Center or Queue

[Amit Iyer]

Hello,

I want to set a call limit on Ring Groups where i can allocate Daily incoming calls, Total Incoming calls and set the Concurrent LImit to the call center or Queue.
How can i do this ?
Also how do i get the report of a call center queue?

 

[Amit Iyer]

Anyone can help Me on this ?

 

[DigitalDaz]

There is absolutely nothing in the existing configuration that allows you to do this. It would be completely custom work.

 

[KonradSC]

No comment on call center queue reporting.

Check out call_limit. You can limit concurrent calls and the rate of calls for an interval.
https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools:+Limit


I use something like this in my dialplan to limit the rate of inbound calls to each destination. This is 2 calls per second.

    <condition field="${call_direction}" expression="^inbound$">
        <action application="limit" data="hash ${domain_name} ${destination_number} 2/1 !USER_BUSY"/>
    </condition>