Send Fax [SUBSCRIBER_ABSENT] issue [SOLVED]

chrisbware

New Member
Apr 17, 2018
28
2
3
Italy
chrisbware.wordpress.com
Hi,

maybe this issue is quite clear for most of you, but I see people loosing days on it so I try to explain how to 'fix' it.
Basically it all depends on file fusionpbx/app/fax/fax_send.php. Here we can find this snippet

if (empty($route_array)) {
//send the internal call to the registered extension
$fax_uri = "user/".$fax_number."@".$domain_name;
$fax_variables = '';
}
else {

It means : "If there's an outbound route that matches fax_prefix+destination_number use it, otherwise send the call locally to an extension".
So if you don't have an'outbound route that matches, the script looks for a local extension equal to the destination number and obviously fails with [SUBSCRIBER_ABSENT] error.

My advice: create and outbound route with a special prefix (I used ^9(\d+)$) , set the fax prefix accordingly ( '9' in this case) and try again.

Cheers