Hi Everyone,
One of my clients has request that inbound callers be able to simply request call back by leaving their number or at least email their Caller ID number through to an email address. I've looked around everywhere but can't quite find any posts to say if & how they achieved this.
One idea I had to achieve this was sending the caller in to an IVR which presented a few options however one of them being "Please press 2 to request a call back" which if they press 2 then sends them to a voice-mail box which then has it's own greeting to which does say "Please hang up after the tone" to have your number recorded and you will receive a call back. Obviously configured that particular mailbox to email out the message which should work in theory however upon testing if the inbound caller hangs up immediate after the tone , there is no message and hence no email come through.
I re-tested by not hanging up immediate and just held on the line until the FusionPBX voice-mail system voice said "Message saved Goodbye" and this happened after holding on for about 5 seconds and yes the email came through.
Has anyone had success with getting the voice-mail message to save and 'send email' even if the inbound caller does hang up immediate after the tone.
If not what about any sort of method to allow the inbound caller to just choose a single option to then have their Caller ID sent through to an email address should they choose this option? Any advice is appreciated
One of my clients has request that inbound callers be able to simply request call back by leaving their number or at least email their Caller ID number through to an email address. I've looked around everywhere but can't quite find any posts to say if & how they achieved this.
One idea I had to achieve this was sending the caller in to an IVR which presented a few options however one of them being "Please press 2 to request a call back" which if they press 2 then sends them to a voice-mail box which then has it's own greeting to which does say "Please hang up after the tone" to have your number recorded and you will receive a call back. Obviously configured that particular mailbox to email out the message which should work in theory however upon testing if the inbound caller hangs up immediate after the tone , there is no message and hence no email come through.
I re-tested by not hanging up immediate and just held on the line until the FusionPBX voice-mail system voice said "Message saved Goodbye" and this happened after holding on for about 5 seconds and yes the email came through.
Has anyone had success with getting the voice-mail message to save and 'send email' even if the inbound caller does hang up immediate after the tone.
If not what about any sort of method to allow the inbound caller to just choose a single option to then have their Caller ID sent through to an email address should they choose this option? Any advice is appreciated