Secretarial numbers.

[ccoombes]

I'd like to setup an extension for someone who's calls will always first go to their secretary and only the secretary can transfer the call back.

So the flow would go -- someone dials 606 either internally or externally, the call gets diverted to secretary, the secretary can then transfer the call back to her manager.

We have this on a Mitel system we are replacing with Fusion, I'm sure it can be done in XML from dialplan manager, just not sure how to go about it and can't find anything FreeSwitch related to this scenario either.

Is anyone able to help?

 

[Architect]

You could accomplish this with a custom dialplan rule for the extension that redirects to the secretary's extension any time the manager's extension is dialed.

The secretary would just need their own custom diaplan for dialing 606 or their calls will get redirected back to them.

Essentially two custom dialplans:

1) Custom dialplan #1 sends callers to the secretary when 606 is dialed
2) Custom dialplan #2 allows the secretary to dial 606 to contact the manager

Are you looking for examples of dialplans for this?

 

[ccoombes]

Thankyou for your reply, I found the answer in the member documentation.