running a script on an inbound call

[calin]

hi, i need to integrate a crm with fusion pbx and i need, based on caller id from an inbound call, to get some results from the crm. how can i do this?

thanks

 

[Adrian Fretwell]

You can call another process such as a script form the dialplan.
Have a look at /usr/share/freeswitch/script/cidlookup.lua
This is an .lua script that can be called on an inbound route to lookup a callers name from the contacts table. I sure this could be adapted to interface with CRM.

 

[calin]

thanks, i'll try

 

[calin]

hi all and a happy 2023!

i need your help, as i need to integrate fusion with an existing crm, as i already told you. so, based on caller id in an incoming call, i must to run a script and search in crm's database data about the caller and return in crm web a popup with info. the developers from crm told me that i need to use soap services and they provide me a simple example with a php script that will access the crm. right now i don't know how to run php scripts from fusion....

 

[calin]

well, succeed to install esl php. now i need to see how to insert caller id number in my script....

 

[calin]

well, tried to use a php script in dialplan for inbound call, but no luck. i don't know if it is inserted the caller number in my script. can anyone from you to help me, pls?

 

[Adrian Fretwell]

If you are interacting with another system, you will most likely want to process your script in the background so the switch can keep traversing the dialplan.
Have a look at bgsystem, it is part of mod_dptools, it will allow you to run pretty much anything you want, your php script, for example.

https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Modules/mod-dptools/13172939

 

[calin]

hi again. can someone explain me how can i load caller_id_number in a php variable, pls? tried some scripts, but no luck.... thanks

 

[avnho]

You can easily achieve this via the freeswitch's API on port 8021.

I've done it before and listen to the following events to trigger actions.

1. "member-queue-start"
2. "member-queue-end"
3. "bridge-agent-start"

Just use some free-switch listener and listen for these events. it should work.