Ringotel App Causing Polycom Phones to Drop from Fusion PBX Registration

[Jasonpbx]

Issue:
After adding Ringotel to my Fusion PBX system, my connected Polycom phones stopped ringing—all calls started routing only through Ringotel, bypassing the desk phones. While Ringotel acts as an endpoint, I expected all devices (desk phones and the app) to ring simultaneously.

Observations:

• When I deactivate an extension in Ringotel, the Polycom phone reappears in the Fusion PBX registration list.
• The Polycom phones still appear registered on their LCD screens and can make outbound calls, but they vanish from the PBX server’s registration list.
• Rebooting the phones makes them reappear briefly before disappearing again.

Goal:
I want to use Ringotel only as a softphone/desktop companion, not to replace my desk phones. I don’t want to manually add the Polycom phones to Ringotel’s system.

Question:
Has anyone experienced this? If so, how did you resolve it?

 

[voipBull]

@Jasonpbx Most likely your Poly phone and your Ringotel softphone are fighting for the same extension, overriding each other upon every registration attempt. Look into these Sofia profile settings multiple-registrations and max-registrations....something (can't remember exactly what it is called)

 

[Jasonpbx]

That's what it looks like. Where would I find the setting and what do I do to change it?

 

[pbxgeek]

In Sip Profiles

 

[Jasonpbx]

I've tried that but it's still doing the same thing.

 

[pbxgeek]

Did you clear the cache, reload the SIP config, and for good measure, restart Freeswitch? If you didn't, chances are you are using a stale cached configuration without your changes.