Ring Group Custom Ringback

[ChrisLab]

Hi All.

I've got a problem where setting a custom ringback for incoming calls doesn't work.
I setup a ring group, with extensions, and set the custom ringback file(WAV 16bit 8000Hz mono).

If I dial the ring group from an extension, the custom ringback works as expected.
If i dial in from outside, I get normal ringback.

Also tried setting it under greeting. Works fine when phoning internally, but not from outside.

Any ideas?

 

[mcs3ss2]

Working for me
in Ring group > Ring Back > Choose desired ring back
I have uploaded in wav file Music on Hold and selected in Ring group > Ring Back > Choose desired ring back

 

[ChrisLab]

Hi. Did exactly the same, even tried the provided ring backs, au-ring, be-ring.... It works when phoning from extension to ring group, but not when phoning from outside. Don't see any errors on fs_cli.

 

[mcs3ss2]

Hopefully someone else can shed some more light on the issue, works for me.
Convert the file to required bitRate and format using audacity

 

[glennbtn]

We use Yealinks and set the distinctive ring in the ring group which has a field and use http://www.notused.com;info=ringer1 and then provision in the handset


account.1.alert_info_url_enable = 4
phone_setting.ring_type = Ring4.wav

 

[pbxgeek]

if there is an issue with playing the file, you will see it in the fs_cli. When Freeswtch can't play a file for whatever reason it defaults to the default MOH. Fs_cli will hopefully show you the error and guide you in the right direction.

 

[ChrisLab]

Hi, Thanks for the feedback.
I've seen fs_cli complain about files when they're not the correct format, but for this file(16bit 8000hz.wav), whether i dial the ring group from an extensions, or I dial from outside and hit the ring group, the feedback from fs_cli is the same as below.
Only difference is, when I dial from extension it works, but not when phoning in??

2024-07-30 10:20:38.807448 95.70% [DEBUG] switch_ivr_originate.c:1359 Raw Codec Activation Success L16@8000hz 1 channel 20ms
2024-07-30 10:20:38.807448 95.70% [DEBUG] switch_core_codec.c:229 sofia/external/telephonenr@provider Push codec L16:100
2024-07-30 10:20:38.807448 95.70% [DEBUG] switch_ivr_originate.c:1391 Play Ringback File [/var/lib/freeswitch/recordings/domain/16b_8.wav]
2024-07-30 10:20:38.827424 95.70% [DEBUG] sofia.c:7493 Channel sofia/external/telephonenr@provider entering state [early][183]

 

[pbxgeek]

If you share the file, I'll test it on my server and see if I get a different result.

 

[ChrisLab]

I would love to share the file, but I know the client paid for this audio, and not sure if I've got the rights to share it publicly...
The thing is, even if I try the available ring backs, like au-ring, be-ring, bong-ring, I get the same results. It will only play the custom ring back when phoning internally.

 

[pbxgeek]

I tested a recording on my server. It plays fine in both cases. I'm on a slightly modified FusionPBX 5.1 and Freeswitch 10.11