Ring group CDR not showing answering extension

Dast

Dast

Member
Nov 11, 2019
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Hiya

I have a ring group that calls a mix of extensions, and external numbers.
The issue is with the CDR, it does not show the extension that answered the call.

The following screenshot shows an example. 900* is the ring group. The call was answered by an extension, but it's not shown, the recording works fine.
1741265697690.png

I'm only having this issue with a single box, running fusion v5.3.4.
Any ideas on where to start looking?
 
Consider this solved.
The real issue was the SIP client being used - it's a webRTC client based on SIP.js. Switching to another sip js lib solved the issue.

The problem is that these clients register with a randomly generated extension ID, as seen below.
Highlighted in green, this should be the actual extension ID (eg; 666) for everything to run smoothly, including CDR. The invalid domain part is not an issue.
1741661800203.png
 
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