SOLVED Remove the + sign on inbound calls

[Andrew Byrd]

Can someone point me in the right direction of removing the + sign on inbound calls to the pbx?

Instead of +17704561234

I would like it to read: 177045461234

 

[JamesBorne]

Would be easier to explain if you provided an example of your inbound call route.

I would like it to read

Do you mean when it is presented to the phone?

 

[Andrew Byrd]

I cut/paste a sample of one of the calls below. 770-827-4079 is calling 678-928-9100. There is a + sign in front of the 770-827-4079 number. That is what I want to try and remove


2019-07-19 21:20:57.976481 [DEBUG] switch_core_session.c:2905 sofia/external/+17708274079@50.17.48.216 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:935 (sofia/internal/1001@192.168.5.41:12649) State REPORTING
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:174 sofia/internal/1001@192.168.5.41:12649 Standard REPORTING, cause: ORIGINATOR_CANCEL
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:935 (sofia/internal/1001@192.168.5.41:12649) State REPORTING going to sleep
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:738 (sofia/internal/1001@192.168.100.96:11859) Running State Change CS_DESTROY (Cur 2 Tot 747)
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:610 (sofia/internal/1001@192.168.5.41:12649) State Change CS_REPORTING -> CS_DESTROY
2019-07-19 21:20:57.976481 [DEBUG] switch_core_session.c:1726 Session 747 (sofia/internal/1001@192.168.5.41:12649) Locked, Waiting on external entities
2019-07-19 21:20:57.976481 [NOTICE] switch_core_session.c:1744 Session 747 (sofia/internal/1001@192.168.5.41:12649) Ended
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:748 (sofia/internal/1001@192.168.100.96:11859) State DESTROY
2019-07-19 21:20:57.976481 [NOTICE] switch_core_session.c:1748 Close Channel sofia/internal/1001@192.168.5.41:12649 [CS_DESTROY]
2019-07-19 21:20:57.976481 [DEBUG] mod_sofia.c:365 sofia/internal/1001@192.168.100.96:11859 SOFIA DESTROY
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:181 sofia/internal/1001@192.168.100.96:11859 Standard DESTROY
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:748 (sofia/internal/1001@192.168.100.96:11859) State DESTROY going to sleep
2019-07-19 21:20:57.976481 [DEBUG] switch_cpp.cpp:1187 sofia/external/+17708274079@50.17.48.216 destroy/unlink session from object
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:738 (sofia/internal/1001@192.168.5.41:12649) Running State Change CS_DESTROY (Cur 1 Tot 747)
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:748 (sofia/internal/1001@192.168.5.41:12649) State DESTROY
2019-07-19 21:20:57.976481 [DEBUG] mod_sofia.c:365 sofia/internal/1001@192.168.5.41:12649 SOFIA DESTROY
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:181 sofia/internal/1001@192.168.5.41:12649 Standard DESTROY
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:748 (sofia/internal/1001@192.168.5.41:12649) State DESTROY going to sleep
2019-07-19 21:20:57.976481 [DEBUG] switch_core_session.c:2905 sofia/external/+17708274079@50.17.48.216 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:650 (sofia/external/+17708274079@50.17.48.216) State EXECUTE going to sleep
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+17708274079@50.17.48.216) Running State Change CS_HANGUP (Cur 1 Tot 747)
2019-07-19 21:20:57.976481 [DEBUG] switch_ivr_async.c:1441 Stop recording file /var/lib/freeswitch/recordings/fpbx1.npusa.us/archive/2019/Jul/19/813749c7-d4a2-448e-94df-261ede231333.wav
2019-07-19 21:20:57.976481 [DEBUG] switch_ivr_async.c:1516 Channel is hung up
2019-07-19 21:20:57.976481 [DEBUG] switch_core_media_bug.c:1276 Removing BUG from sofia/external/+17708274079@50.17.48.216
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:847 (sofia/external/+17708274079@50.17.48.216) Callstate Change RING_WAIT -> HANGUP
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:849 (sofia/external/+17708274079@50.17.48.216) State HANGUP
2019-07-19 21:20:57.976481 [DEBUG] mod_sofia.c:460 Channel sofia/external/+17708274079@50.17.48.216 hanging up, cause: NORMAL_CLEARING
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:60 sofia/external/+17708274079@50.17.48.216 Standard HANGUP, cause: NORMAL_CLEARING
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:849 (sofia/external/+17708274079@50.17.48.216) State HANGUP going to sleep
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:619 (sofia/external/+17708274079@50.17.48.216) State Change CS_HANGUP -> CS_REPORTING
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+17708274079@50.17.48.216) Running State Change CS_REPORTING (Cur 1 Tot 747)
2019-07-19 21:20:57.976481 [DEBUG] switch_core_state_machine.c:935 (sofia/external/+17708274079@50.17.48.216) State REPORTING
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:174 sofia/external/+17708274079@50.17.48.216 Standard REPORTING, cause: NORMAL_CLEARING
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:935 (sofia/external/+17708274079@50.17.48.216) State REPORTING going to sleep
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:610 (sofia/external/+17708274079@50.17.48.216) State Change CS_REPORTING -> CS_DESTROY
2019-07-19 21:20:57.996443 [DEBUG] switch_core_session.c:1726 Session 745 (sofia/external/+17708274079@50.17.48.216) Locked, Waiting on external entities
2019-07-19 21:20:57.996443 [NOTICE] switch_core_session.c:1744 Session 745 (sofia/external/+17708274079@50.17.48.216) Ended
2019-07-19 21:20:57.996443 [NOTICE] switch_core_session.c:1748 Close Channel sofia/external/+17708274079@50.17.48.216 [CS_DESTROY]
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:738 (sofia/external/+17708274079@50.17.48.216) Running State Change CS_DESTROY (Cur 0 Tot 747)
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:748 (sofia/external/+17708274079@50.17.48.216) State DESTROY
2019-07-19 21:20:57.996443 [DEBUG] mod_sofia.c:365 sofia/external/+17708274079@50.17.48.216 SOFIA DESTROY
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:181 sofia/external/+17708274079@50.17.48.216 Standard DESTROY
2019-07-19 21:20:57.996443 [DEBUG] switch_core_state_machine.c:748 (sofia/external/+17708274079@50.17.48.216) State DESTROY going to sleep

 

[ad5ou]

A touch of regex will remove it. Add this to you inbound route before the final destination
action set effective_caller_id_number=${regex(${caller_id_number}|^\+1([0-9]{10})$|%1)}

 

[Andrew Byrd]

Are you saying to add it as a new line here?

 

[Andrew Byrd]

Ok, I got it - It works fine - thank you!

 

[ad5ou]

Yes, that’s where I have it

 

[Andrew Byrd]

I was able to remove the + sign last year with no issues. The + sign came back. Can anyone help me with this?

 

[Len]

I was able to remove the + sign last year with no issues. The + sign came back. Can anyone help me with this?

Which versions are u running? Latest should take care if it or atleast you can add it to prefix

 

[Andrew Byrd]

4.5.11

 

[Len]

4.5.11

Master? Try prefix under destinations. Are you refering to display caller id or destination inbound. Number translation will di the trick for both

 

[Andrew Byrd]

4.5.11Git InformationBranch: master
Commit: 30c9fd5e19a2732ca0f640db3fabd8689bb2c56d
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up to date with 'origin/master'. +0 days ago

I am referring to when someone calls me (inbound). The inbound caller ID shows + in front of the number.

 

[Andrew Byrd]

I believe I have it fixed. I restarted FS and it seems to be working now