I have a question,
What happens, when a customer's internet is down, and he has to redirect a ring group, or contact center to a external number from an IVR?
I know it's possible with an extension not registered to be redirected to a external phone number.
Is there a way around or it has to be done manually from the IVR?
J.
What happens, when a customer's internet is down, and he has to redirect a ring group, or contact center to a external number from an IVR?
I know it's possible with an extension not registered to be redirected to a external phone number.
Is there a way around or it has to be done manually from the IVR?
J.