Problems with Follow Me

wa4zlw · Aug 30, 2019

we had a corrupted pbx and we were able to finally get things back

System Information
Version 4.5.9
Git Information Branch: master
Commit: 970a5094cb8460a30bb7b6f3b2de0904bd4215ff
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up-to-date with 'origin/master'. +0 days ago
Project Path /var/www/fusionpbx
Switch Version 1.10.1 (64bit)
Operating System Information
Operating System Debian
Version 9.9
Kernel Linux mis 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u5 (2019-08-11) x86_64 GNU/Linux
Uptime 13:02:26 up 12:33, 1 user, load average: 0.13, 0.10, 0.09
Date Fri, 30 Aug 2019 09:02:26 -0400

but followme still fails. now it just goes straight to VM.

bcmike · Sep 3, 2019

Ok,

I just went back to this now and for some reason, it suddenly decided to work! I'm thinking its something about the order of the steps we took to try this originally so here is EXACTLY what I did.

Went into the extensions menu and choose the extension that I wanted to enable follow me on.
Clicked on call routing.
Enabled follow me
Entered my cell as the first number in the list with 0 delay and 25 timeout.

I then tested from another local and noticed that to my surprise my cell phone rang. However only my cell rang, not my local. My last step was to:

Add my local extension number as the second entry in the list with 0 delay and 25 timeout.

Now my local extension and my cell phone ring. I have changed nothing since we last discussed this. My fpbx version is 4.4.3 (I know I'm behind) and my switch version is 1.8.5. I run on Debian 9.8.

Sorry I have no technical breakthrough but hopefully this helps.

wa4zlw · Sep 4, 2019

HI @bcmike thats good news. Let me try it and I'll get back to you.

Thanks leon

wa4zlw · Sep 4, 2019

Hi @bcmike just tested it. Still fails. When I test this, I am dialing from the outside into my DID.
If I only put my cell 1aaannxwwww in as the only item my extension goes direct to vm. If I add my extension 1522 as the second item it rings my extension only. We are on the latest codebase.

still getting the errors in the log as previously reported. Noone has even looked at the bug report I filed (we have paid support).

still stumped here.

many thanks for testing it on your end.

Leon

DigitalDaz · Sep 4, 2019

My understanding is that Mark just completely rewrote follow me so you may want to upgrade and retry.

wa4zlw · Sep 4, 2019

GM @DigitalDaz -- as posted above we are on the latest codebase 4.5.9 switch 1.8.5

thanks leon

DigitalDaz · Sep 4, 2019

I'm talking about this latest as in very latest, updated this weekend just gone.

Also, that is a buggy version of freeswitch you have.

wa4zlw · Sep 4, 2019

@DigitalDaz Hmmm we just upgraded this past weekend ???

wa4zlw · Sep 4, 2019

Just looked this is what we have

Code:

System Information
Version    4.5.9
Git Information    Branch: master
Commit: 970a5094cb8460a30bb7b6f3b2de0904bd4215ff
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up-to-date with 'origin/master'. +5 days ago
Project Path    /var/www/fusionpbx
Switch Version    1.10.1 (64bit)
Operating System Information
Operating System    Debian
Version    9.9
Kernel    Linux mis 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u5 (2019-08-11) x86_64 GNU/Linux
Uptime    15:38:04 up 5 days, 15:09, 0 users, load average: 0.08, 0.26, 0.17
Date    Wed, 04 Sep 2019 11:38:04 -0400

bcmike · Sep 4, 2019

wa4zlw said:
Hi @bcmike just tested it. Still fails. When I test this, I am dialing from the outside into my DID.
If I only put my cell 1aaannxwwww in as the only item my extension goes direct to vm. If I add my extension 1522 as the second item it rings my extension only. We are on the latest codebase.

still getting the errors in the log as previously reported. Noone has even looked at the bug report I filed (we have paid support).

still stumped here.

many thanks for testing it on your end.

Leon

I tested slightly differently, as in I tested by dialing from another local to my local, however I just tested dialing in to my DID and its still worked.

I'm by no means an expert but if you want another pair of eyes to look at your config you can contact me at: mike at techconsulting dot ca .

wa4zlw · Sep 5, 2019

@bcmike thanks We need to get FS upgraded it seems so thats on the list but we've been dealing with other hot fires first. WIll let you know what we find out.

Leon

bcmike · Sep 5, 2019

If this is correct I think that you're already at the latest FS:

Switch Version 1.10.1 (64bit)

wa4zlw · Sep 5, 2019

Hi mike...dunno @DigitalDaz said we were on a buggy one maybe the previous one we were on. if this is the case that we're on latest then I am still baffled.

bcmike · Sep 5, 2019

I think it was version 1.8.5 that was buggy. I believe he was urging you to upgrade to the latest fusion pbx version as there was some work done on it very recently.

wa4zlw · Sep 6, 2019

@bcmike @DigitalDaz ok we upgraded again last night and this is what we have

Code:

System Status

System Information
Version    4.5.9
Git Information    Branch: master
Commit: b1801f96d9b1b97bad491352f2f03ba2ef1f88a7
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up-to-date with 'origin/master'. +0 days ago
Project Path    /var/www/fusionpbx
Switch Version    1.10.1 (64bit)
Operating System Information
Operating System    Debian
Version    9.9
Kernel    Linux mis 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u5 (2019-08-11) x86_64 GNU/Linux
Uptime    15:04:36 up 7 days, 14:36, 0 users, load average: 0.11, 0.13, 0.13
Date    Fri, 06 Sep 2019 11:04:36 -0400

When I set follow me ENABLED it only will outdial it seems no matter what order I have in the follow me list it now always dials my cell. If I remove the cell and just have my local ext then it rings (local)

Leon

wa4zlw · Sep 6, 2019

Heres a screenshot of whats going on when I dial in; ignore the first entry thats a valid call center call.
1522 did NOT ring only the cell phone and when I rejected the call on the cell. it would eventually start ringing again.

wa4zlw · Sep 6, 2019

one more item. the missed call email did not go out until I disabled follow me and my extension rang and I hung up the call inbound

wa4zlw · Sep 8, 2019

hi there...we upgraded again yesterday and supposedly were some upgraded to follow me?
still acts as reported Friday @bcmike @DigitalDaz please advise

Code:

System Status

System Information
Version    4.5.9
Git Information    Branch: master
Commit: 3af4fd50ac0fdadf2271aa9a45e68222edc609aa
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is up-to-date with 'origin/master'. +1 days ago
Project Path    /var/www/fusionpbx
Switch Version    1.10.1 (64bit)
Operating System Information
Operating System    Debian
Version    9.9
Kernel    Linux mis 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u5 (2019-08-11) x86_64 GNU/Linux
Uptime    15:02:57 up 9 days, 14:34, 0 users, load average: 0.08, 0.09, 0.09
Date    Sun, 08 Sep 2019 11:02:57 -0400

markjcrane · Sep 8, 2019

Re-save the follow me that are active as this will clear out the extension dial string that is no longer used for follow me. Then go to Menu -> Status -> SIP Status and press the flush cache button. Second if its really important to you put a bug report in a ticket at www.fusionpbx.com. If you do then provide details like version of FusionPBX and FreeSWITCH.

wa4zlw · Sep 8, 2019

@markjcrane et al
Ok I think here is the issue. I went into the basement where I have a GS GXP2170 and tested and that phone rings as does the external number.
It seems none of my soft phones (zoiper, GSWave) will ring. I tried what you suggested as well and still performs like this. I have had a bug report open for weeks and noone has touched it. I will update it with the latest stats. I can provide a pcap if necessary. Please let me know
many thanks leon

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