Hi Everyone,
This occurs with both extension call forward and follow me and also just a straight "Outbound Destination" as a mobile number.
I've set set up and IVR (without options) to play a greeting 2 minutes long and then timeout to a mobile number via either of the 3 methods mentioned above. When I first configured this it worked however the person receiving the call on the mobile phone would see the initial callers CID. but what he really wants is permanent Caller ID to show on his mobile so he knows if a call has come via FusionPBX (his business PBX) or if it's a personal call (straigh mobile to mobile call).
I got around this by configuring a hard set Effective Caller ID number in the outbound routes as per below
So instead of having the default - effective_caller_id_number=${outbound_caller_id_number}
I've now changed it to - effective_caller_id_number=12345678
He can now save '12345678' as a contact in his mobile and will always know when it's a business call, now next is the issue I came across which I'm hoping is something simple to over come.
The only time this does not work is if the initial caller rings from a private or blocked number, I can't work out why it would not honor the 'effective_caller_id_number=12345678' because if it's overriding it when the number is not blocked, why would it not behave the same way?
Has anyone come across this? I tested follow me in FreePBX with a fixed Outbound CID and it worked all the time no matter if it is blocked number or not.
This occurs with both extension call forward and follow me and also just a straight "Outbound Destination" as a mobile number.
I've set set up and IVR (without options) to play a greeting 2 minutes long and then timeout to a mobile number via either of the 3 methods mentioned above. When I first configured this it worked however the person receiving the call on the mobile phone would see the initial callers CID. but what he really wants is permanent Caller ID to show on his mobile so he knows if a call has come via FusionPBX (his business PBX) or if it's a personal call (straigh mobile to mobile call).
I got around this by configuring a hard set Effective Caller ID number in the outbound routes as per below
So instead of having the default - effective_caller_id_number=${outbound_caller_id_number}
I've now changed it to - effective_caller_id_number=12345678
He can now save '12345678' as a contact in his mobile and will always know when it's a business call, now next is the issue I came across which I'm hoping is something simple to over come.
The only time this does not work is if the initial caller rings from a private or blocked number, I can't work out why it would not honor the 'effective_caller_id_number=12345678' because if it's overriding it when the number is not blocked, why would it not behave the same way?
Has anyone come across this? I tested follow me in FreePBX with a fixed Outbound CID and it worked all the time no matter if it is blocked number or not.
