Play ringtone before IVR prompt

[extrascope]

Hi

Currently incoming calls are directed to an IVR with a recorded greeting.
Can anyone recommend the correct method to play a ringtone or two to the caller before the greeting of the IVR starts?

Thanks

 

[Kenny Riley]

Send your DID to a ring group and set the timeout to something like 10 seconds, then configure the timeout destination to your IVR.

 

[JamesBorne]

I think a ring group with no valid extensions will instantly hit the exit action @Kenny Riley, despite the delay.
My lazy solution was to upload a WAV of a ringtone and play that in an IVR before hitting the next destination.

 

[DigitalDaz]

The real question I have is why do you want to do this? I just can't savvy why you want to delay your calls getting to their endpoint. I'm for getting to that answered stage in the shortage possible time. Introducing an unnecessary delay however short just doesn't seem to make sense.

 

[extrascope]

Thanks for the suggestions. I wanted a brief delay at the start of the call because to me, the connection is really fast and the IVR starts too quickly. I know it sounds a bit odd.

 

[JamesBorne]

why do you want to do this?

In my use case, it was CTO with outdated mentality of "technology is too quick, and no ringing is unrealistic for callers".

just doesn't seem to make sense

Oh, I definitely agree with you on that haha.

 

[Len]

I have customer with similar requirement. Wants caller to reach a voicemail but only after ringing few times as to make it look that they did ring an actual phone before hitting voicemail. I ended creating dialplan playback" data="tone_stream://L=2;${us-ring}". issue is that if I direct call to this destination, it works fine for ringing. The same when I direct call to this dialplan via IVR. But when I add voicemail as the next step (higher order number in IVR) it skips the ringing part and goes straight to VM. CLI doesn't show error. I tried with and without inline

 

[ewdpb]

You can playback a tone stream

For instance:

<action application="playback" data="tone_stream://%(1850,4150,475,425);loops=-1" />

Or in LUA

session:execute( "playback", "tone_stream://%(1850,4150,475,425)")


Some further info here.

 

[Len]

correct, I did that and when I add voicemail as the next step (higher order number in IVR) it skips the ringing part and goes straight to VM. CLI doesn't show error. I tried with and without inline

 

[ewdpb]

ahh I understand. How about if you playback an audio file with a tone recording instead of the tone? Something like:

<action application="playback" data="fake_ringtone.wav" />

I know, it is not the most elegant or brainy solution but it is simple.

 

[ewdpb]

I just realized that if all you want is a delay you can also do:

session:execute("playback", "silence_stream://1000");

or
<action application="playback" data="silence_stream://1000" />

You would not get the tone, just a 1 second delay. It may fit your need.