Outgoing calls impossible.

[OlivierWILLEMS]

Hello everyone.
I recently installed Fusion PBX, and all went well.

My trunk is registered.

I've created my inbound and outbound routes.


Incoming calls sound OK

On an outgoing call, I get a temporary unavailable error:


Here are the logs:


When I connect to my firewall, I don't see any exchange between fusionPbx and the trunk.
I think the error is in fusionpbx.
Can you give me some information about the Regex(fail) error in my logs?
Thanks for your help.

Olivier

 

[pbxgeek]

Most regex fails are fine. It's designed to use only ones that pass. Send a pcap of the call so we can see where the issue is. And full FreeSWITCH log, not just a part with regex. Please paste the text. The picture is too blurry to tell what's going on.

 

[OlivierWILLEMS]

Hello Pbxgeek. Can you tell me how to extract the complete call log in Freeswitch ( I'm a beginner ). Olivier

 

[pbxgeek]

For freeswitch, you need to provide the log you provided over a screenshot, but it is in text format. Please copy and paste it here and mask any sensitive info. You will find that one call log is a lot longer than what you were able to capture in the screenshot.
For PCAP, run sngrep on your server, and it will generate a sip trace. You can also paste it here.

 

[OlivierWILLEMS]

Hi pbgeek.

Thank you for your help.
Here is the information after a failed call.

192.168.11.124 , my SIP client on my PC
192.168.11.240 FusionPBX
91.121.129.23 trunksip IP
The called number is replaced by “my-num-out-test”.
The external number at my provider is replaced by “num-provider-account”.

LOG VIEWER on FusionPBX

4b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->cf] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [cf] destination_number(my-num-out-test) =~ /^cf$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->echo] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [echo] destination_number(my-num-out-test) =~ /^\*9196$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->is_zrtp_secure] continue=true
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [is_zrtp_secure] ${zrtp_secure_media_confirmed}() =~ /^true$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 ANTI-Action eval(not_secure)
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->milliwatt] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [milliwatt] destination_number(my-num-out-test) =~ /^\*9197$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->tone_stream] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [tone_stream] destination_number(my-num-out-test) =~ /^\*9198$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->is_secure] continue=true
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [is_secure] ${sip_via_protocol}(udp) =~ /tls/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->hold_music] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [hold_music] destination_number(my-num-out-test) =~ /^\*9664$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->recordings] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [recordings] destination_number(my-num-out-test) =~ /^\*(732)$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->directory] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [directory] destination_number(my-num-out-test) =~ /^\*411$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->wake-up] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [wake-up] destination_number(my-num-out-test) =~ /^\*(925)$/ break=on-false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 parsing [192.168.11.240->valet_park] continue=false
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] destination_number(my-num-out-test) =~ /^(park)?\+?\*(59(0[1-9]|[1-9][0-9]))$/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] ${sip_refer_to}() =~ /^.+$/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] ${sip_refer_to}() =~ /sip.*)@(.*?)(?::\d+)?\>/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] ${sip_h_Referred-By}() =~ /sip.*)@(.*?)(?::\d+)?\>/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] destination_number(my-num-out-test) =~ /^(park)?\+?\*(59(0[1-9]|[1-9][0-9]))$/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 Regex (FAIL) [valet_park] ${referred_by_user}() =~ /^.+$/ break=never
383ae92d-53bc-4b47-b690-896e550f44b6 Dialplan: sofia/internal/201@192.168.11.240:5060 ANTI-Action set(valet_context=${domain_name}) INLINE

The TRACE.PCAP file as an attachment.
Hope it helps you, and me too

Olivier

 

[pbxgeek]

You posted only a fragment of Freeswitch log again. You need to post everything from the time the call started to the end. It's a very long log usually.

Your SIP trace only shows the leg between your phone and FusionPBX; there is no leg between FusionPBX and the carrier. Maybe it never happened, or maybe you didn't capture it. The leg your posted doesn't have a problem. The call initiates property and ends properly but with a 480 error. To know why that error happened we need the other leg of the call or full freeswitch log to see why that leg might've never happened.