Outgoing CallerID on Follow me calls
- Thread starter SBTech
- Start date
- Status
I have my cell phone setup as a follow me for my extension. When you call my DID that goes straight to the extension the callerid on my cellphone is the callers as expected.
when a did goes thru a ring group, the callerid generates the error in the callerid.
when a did goes thru a ring group, the callerid generates the error in the callerid.
fixed by commenting out these lines in follow_me.php
else {
//set the outbound caller id number if the caller id number is a user
//$dial_string .=',origination_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${origination_caller_id_number})}';
//$dial_string .=',effective_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${effective_caller_id_number})}';
//$dial_string .=',origination_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${origination_caller_id_name})}';
//$dial_string .=',effective_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${effective_caller_id_name})}';
}
else {
//set the outbound caller id number if the caller id number is a user
//$dial_string .=',origination_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${origination_caller_id_number})}';
//$dial_string .=',effective_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${effective_caller_id_number})}';
//$dial_string .=',origination_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${origination_caller_id_name})}';
//$dial_string .=',effective_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${effective_caller_id_name})}';
}
Hello,
Not sure if it's the right thing to do replying to a thread that's just over a year old, but I've got exactly the same issue now!
I discovered it when using follow me from a Call Center, it seems to work fine from Ring Groups now!
The exact same fix as suggested by @SBTech still applies, as I just made that change and it worked. However, I have reverted it as I'm less than happy to be changing the PHP code on the fly, especially if we can contribute a long-term fix.
https://github.com/fusionpbx/fusionpbx/blob/master/app/calls/resources/classes/follow_me.php
The file is still showing the same code in the latest release. Does anyone know FreeSWITCH enough to figure out a reliable dial string so that when calls are passed from the Call Center, it doesn't try (and breaks) the caller ID info?
Here's the code once again to clarify:
If I can get any help with this, I'd be happy to then submit a Pull Request on GitHub?
Not sure if it's the right thing to do replying to a thread that's just over a year old, but I've got exactly the same issue now!
I discovered it when using follow me from a Call Center, it seems to work fine from Ring Groups now!
The exact same fix as suggested by @SBTech still applies, as I just made that change and it worked. However, I have reverted it as I'm less than happy to be changing the PHP code on the fly, especially if we can contribute a long-term fix.
https://github.com/fusionpbx/fusionpbx/blob/master/app/calls/resources/classes/follow_me.php
The file is still showing the same code in the latest release. Does anyone know FreeSWITCH enough to figure out a reliable dial string so that when calls are passed from the Call Center, it doesn't try (and breaks) the caller ID info?
Here's the code once again to clarify:
PHP:
else {
//set the outbound caller id number if the caller id number is a user
$dial_string .=',origination_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${origination_caller_id_number})}';
$dial_string .=',effective_caller_id_number=${cond(${from_user_exists} == true ? ${outbound_caller_id_number} : ${effective_caller_id_number})}';
$dial_string .=',origination_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${origination_caller_id_name})}';
$dial_string .=',effective_caller_id_name=${cond(${from_user_exists} == true ? ${outbound_caller_id_name} : ${effective_caller_id_name})}';
}If I can get any help with this, I'd be happy to then submit a Pull Request on GitHub?
Bump
I'd love to make some progress on this - uncommenting them lines in the PHP code fixes the issue - but I'd like to figure out what in the above code is breaking caller ID when forwarding from a call center queue to FollowMe. It works when originating through a Ring Group, just not on the Call Center Queue.
Does anyone have any ideas/pointers?
Thanks!
I'd love to make some progress on this - uncommenting them lines in the PHP code fixes the issue - but I'd like to figure out what in the above code is breaking caller ID when forwarding from a call center queue to FollowMe. It works when originating through a Ring Group, just not on the Call Center Queue.
Does anyone have any ideas/pointers?
Thanks!
What version of FusionPBX are you using? The version is listed on the dashboard or status -> system status.
It's definitely an issue with how the PHP code is configuring FreeSWITCH as shown above, is there a different format we can use so the CID doesn't error out?
Removing that bit of PHP fixes it, but I don't want to have to worry about upgrading by butchering random bits of code
Removing that bit of PHP fixes it, but I don't want to have to worry about upgrading by butchering random bits of code
Master branch no longer uses that bit of code that is quoted and follow me has been changed significantly.
FusionPBX 4.4 release was April 2018 and next release will be before April 2019 hopefully before the end of 2018. Master branch is already starting to make 4.4 look old in comparison several people are using the master branch so they can get access to the new features.
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