Outbound caller ID name not working

[technoviking]

Hello,

I am pulling my hair out on this one and I am hoping one of you fine people can give me a hand. The problem I am facing is that the outbound caller id name is not being delivered. I had it working at one point but it was only coming through 25% of the time. I then lost my VM, had to rebuild it, and it has never worked since.

I have tried configuring the Gateway for PID or RPID, I have set the Caller ID in From to true, I have confirmed that the phone number being delivered is the correct one, I have called three different carriers to ensure that it isn't a carrier issue. None of these steps has worked.

I have ensured that the extension that setup for testing this has the Effective, Outbound, and Emergency Caller ID information all populated. I have not seen any errors in the logs.

At this point I am at a loss as to why this is so inconsistent, any pointers that someone could provide that might be explanation as to why this isn't working would be hugely appreciated.

Regards,

 

[modcar]

What I've done is, set the CID at the outbound route.

I have this at order #0:

Then at order #100
(this is for 0800/0508 numbers)



Make sure you have the effective caller id name and number set.

My extensions look like this:


Hope this helps

 

[technoviking]

What I've done is, set the CID at the outbound route.

I have this at order #0:
View attachment 136
Then at order #100
(this is for 0800/0508 numbers)
View attachment 138
View attachment 137

Make sure you have the effective caller id name and number set.

My extensions look like this:
View attachment 139

Hope this helps

I configured my outbound routes as you suggested and did get any different results. I keep just getting the phone number. On another note I have confirmed that the phone number is being picked up from the effective caller ID number from the extension just not the name. Thanks for the tip though.

 

[modcar]

The provider you're calling needs to accept the name coming through caller id.

In my country (New Zealand), only a small handful of providers accept cid text.and our trunk provider isn't one of them unfortunately

 

[technoviking]

The provider you're calling needs to accept the name coming through caller id.

In my country (New Zealand), only a small handful of providers accept cid text.and our trunk provider isn't one of them unfortunately

The odd thing was I managed to get it working for about 25% of the time before I had to rebuild the VM and after that it stopped working. So I know the trunk provider and telecom provider will work, but why I lost it I am not sure.