Hello,
I am pulling my hair out on this one and I am hoping one of you fine people can give me a hand. The problem I am facing is that the outbound caller id name is not being delivered. I had it working at one point but it was only coming through 25% of the time. I then lost my VM, had to rebuild it, and it has never worked since.
I have tried configuring the Gateway for PID or RPID, I have set the Caller ID in From to true, I have confirmed that the phone number being delivered is the correct one, I have called three different carriers to ensure that it isn't a carrier issue. None of these steps has worked.
I have ensured that the extension that setup for testing this has the Effective, Outbound, and Emergency Caller ID information all populated. I have not seen any errors in the logs.
At this point I am at a loss as to why this is so inconsistent, any pointers that someone could provide that might be explanation as to why this isn't working would be hugely appreciated.
Regards,
I am pulling my hair out on this one and I am hoping one of you fine people can give me a hand. The problem I am facing is that the outbound caller id name is not being delivered. I had it working at one point but it was only coming through 25% of the time. I then lost my VM, had to rebuild it, and it has never worked since.
I have tried configuring the Gateway for PID or RPID, I have set the Caller ID in From to true, I have confirmed that the phone number being delivered is the correct one, I have called three different carriers to ensure that it isn't a carrier issue. None of these steps has worked.
I have ensured that the extension that setup for testing this has the Effective, Outbound, and Emergency Caller ID information all populated. I have not seen any errors in the logs.
At this point I am at a loss as to why this is so inconsistent, any pointers that someone could provide that might be explanation as to why this isn't working would be hugely appreciated.
Regards,