Hello,
We are using fusion PBX.
After a string of problems, we starting working with our provider to solve them
The first issues is that our outgoing calls are not going out.
The reason that they told us is that the ANI data that is being sent to their server is incorrect., According to US laws, all out going calls need valid ANI data.
When they did a sip trace, the said that the data being sent to them for the ANI is:
FREESWITCH
It is supposed to be our phone number. But, it is not.
My tech said that he has set things up correctly, but obviously something is wrong.
I have attached 3 images to this message to show a little insight. Hopefully it will help.
Can you suggest steps to go about resolving the issue?
Thanks for any and all help!
Joseph
We are using fusion PBX.
After a string of problems, we starting working with our provider to solve them
The first issues is that our outgoing calls are not going out.
The reason that they told us is that the ANI data that is being sent to their server is incorrect., According to US laws, all out going calls need valid ANI data.
When they did a sip trace, the said that the data being sent to them for the ANI is:
FREESWITCH
It is supposed to be our phone number. But, it is not.
My tech said that he has set things up correctly, but obviously something is wrong.
I have attached 3 images to this message to show a little insight. Hopefully it will help.
Can you suggest steps to go about resolving the issue?
Thanks for any and all help!
Joseph