Out going calls failing - provider states ANI is wrong

[smokinjo]

Hello,
We are using fusion PBX.
After a string of problems, we starting working with our provider to solve them

The first issues is that our outgoing calls are not going out.

The reason that they told us is that the ANI data that is being sent to their server is incorrect., According to US laws, all out going calls need valid ANI data.


When they did a sip trace, the said that the data being sent to them for the ANI is:

FREESWITCH

It is supposed to be our phone number. But, it is not.

My tech said that he has set things up correctly, but obviously something is wrong.


I have attached 3 images to this message to show a little insight. Hopefully it will help.

Can you suggest steps to go about resolving the issue?

Thanks for any and all help!

Joseph

 

[DigitalDaz]

In your gateways advanced settings, do you have "Caller ID In From" set to true. If not can you set that then stop and restart the gateway.

 

[smokinjo]

Hello

Thanks for the idea.

We checked and the setting is already set to TRUE.

Might you have another suggestion as to where to look or what to look for?

Thanks again!

Joseph

 

[DigitalDaz]

In the advanced gateway settings try setting callerid type to pid, again, after the change, stop and restart the gateway.

Also, can the provider not help you out with this? They should be able to tell you what the invite should looks like.