operator panel issues

[wa4zlw]

Just started looking at the operator panel.

What I am seeing is everyone is logged out. when a queue call comes in then the panel shows that agent GREEN. WHen the call ends it goes back to LOGGED OUT. The STATUS-->ACTIVE CALL CENTERS--><Call center> status actually shows the agent logged in.

Is this the correct operation? I would have expected to see agents green logged in all the time.

 

[JamesBorne]

Double check that under the individual Agent settings that "Max No Answer" is not set to 1.
This setting will auto-logout an agent if they do not answer a call.

 

[wa4zlw]

gm @JamesBorne I believe I have that field empty (i.e. default)

 

[wa4zlw]

Just double checked that field is set to 0. Also looking at the call center itself the correct agents show logged in. Op Panel doesnt.