No ringing tone when call recording is enabled

[chinthaka]

Hi

I'm experiencing an issue where the ringing tone is not audible when call recording is enabled for an extension. However, when recording is disabled, the issue disappears.
I found another thread discussing the same issue, but the suggested configuration changes didn’t resolve the problem.

No ringback tone when call recording is enabled on extension

Hi guys, I have a wierd issue, when i set an extension to record calls i get no ringback tone when calling it from another extension, when i disable recording the ringback tone works as expected. Ive read on the forum that disabling AMR works but that unfortunately has not worked for me...

www.pbxforums.com

Can anyone assist on this?

Following is my user_record XML.

<extension name="user_record" continue="true" uuid="d0cf1cea-4e82-4fb3-9cad-ba481a0f758f">
<condition field="${user_exists}" expression="^true$" break="never"/>
<condition field="${user_record}" expression="^all$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^inbound$" break="never"/>
<condition field="${user_record}" expression="^inbound$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^outbound$" break="never"/>
<condition field="${user_record}" expression="^outbound$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^local$" break="never"/>
<condition field="${user_record}" expression="^local$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${from_user_exists}" expression="^true$" break="never">
<action application="set" data="from_user_record=${user_data ${sip_from_user}@${sip_from_host} var user_record}" inline="true"/>
</condition>
<condition field="${from_user_exists}" expression="^true$" break="never"/>
<condition field="${from_user_record}" expression="^all$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${from_user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^inbound$" break="never"/>
<condition field="${from_user_record}" expression="^inbound$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${from_user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^outbound$" break="never"/>
<condition field="${from_user_record}" expression="^outbound$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${from_user_exists}" expression="^true$" break="never"/>
<condition field="${call_direction}" expression="^local$" break="never"/>
<condition field="${from_user_record}" expression="^local$" break="never">
<action application="set" data="record_session=true" inline="true"/>
</condition>
<condition field="${record_session}" expression="^true$">
<action application="set" data="record_path=${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}" inline="true"/>
<action application="set" data="record_name=${uuid}.${record_ext}" inline="true"/>
<action application="mkdir" data="${record_path}"/>
<action application="set" data="recording_follow_transfer=true" inline="true"/>
<action application="bind_digit_action" data="local,*5,api:uuid_record,${uuid} mask ${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext},both,self"/>
<action application="bind_digit_action" data="local,*6,api:uuid_record,${uuid} unmask ${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext},both,self"/>
<action application="set" data="record_append=true" inline="true"/>
<action application="set" data="record_in_progress=true" inline="true"/>
<action application="set" data="RECORD_ANSWER_REQ=true"/>
<action application="record_session" data="${record_path}/${record_name}"/>
<action application="ring_ready" data=""/>
</condition>
</extension>

 

[chinthaka]

Furthermore its noted that these calls are not clear for the remote party, When recording is disabled calls are clear.

 

[junction1153]

You’ll have to set the recording to start only after the call is answered in order to get this working the way you want