No CDR on Call Detail Records menu after reboot

[maurizio261]

Hi everybody,
i've rebooted an instance and after this the page of Call Detail Records it's blank. I've checked the modules and restart (and reboot) everything but nothing changed. I see that it has 8 pages at the end, but every page it's empty, how can i bring back this feature?

Thank you in advance

 

[markjcrane]

We aren't counting the call detail records so its just showing you 8 pages and this is configurable from default settings category cdr. If you updated make sure to run upgrade -> schema. You can also check to see if you have any cdr files in /var/log/freeswitch/xml_cdr directory.

 

[maurizio261]

Hi markjcrane and thanks for your reply, i've check the log files has you said and i see the logs are ok but the csv are empty, what i've to searching in there? i don't have done any upgrade to FusionPBX, only an apt upgrade and a reboot.I've to do the upgrade -> schema?how can i bring back the cdr working?

 

[markjcrane]

This is already documentation for this topic in the forum so here is a link.
- https://www.pbxforums.com/threads/crd-logs-and-recordings-not-showing-in-portal.8078/#post-32553

 

[maurizio261]

Hi markjcrane, i've tryed it but it's not working for my system, i've tryed also to open the php url http://192.168.1.25/app/xml_cdr/xml_cdr_import.php but it gain a withe page with "access denied" message on top. And i don't know how it could be stopped after a simple reboot. Any other ideas?

 

[markjcrane]

If you looked at what I shared it is not using HTTP. The HTTP POST is not ideal. FreeSWITCH has not perfected their escaping values perfectly so some call details records vanish because of improperly escaped values. For this reason, FusionPBX no longer relies on the HTTP POST.

The other approach saves the call detail record to the file system. This is good because it works. It doesn't have the escaping problem. After you change the value make sure to run

fs_cli -x 'reloadxml'
fs_cli -x 'reload mod_xml_cdr'

New installs are using the file system for importing CDR records and not using HTTP POST.

So you want to mod_xml_cdr save direct to the file system for your call detail records. Here are the instructions again.
https://www.pbxforums.com/threads/crd-logs-and-recordings-not-showing-in-portal.8078/#post-32553

For this to work FreeSWITCH has to save the files at the end of the call to /var/log/freeswitch/xml_cdr directory. If this doesn't happen then you may have a directory permission issue.

 

[maurizio261]

Hi Mark, i've followed your instructions has i've said, and i've double checked everything with a newer installation and seems to be the same permission and scripts, however it doesn't work in the old one. Did you believe that an upgrade could help to solve it? Or any other ideas...
Thank you so much for your help

 

[markjcrane]

What is your current version of FusionPBX?

 

[maurizio261]

My current version in this applience is 5.1.0 RC2, on a ARM64, here a screen

 

[pbxgeek]

@maurizio261 Since you are on 5.1, you can simply install the FS PBX dashboard on top of your system and enjoy the new CDR page with no bugs. Also, we fixed many false call statuses and errors with CDR upload. And you will have one line per each call with ability to open call detalis and see the entirte timeline.