needed 2nd ivr or record

[alamin]

Hello,

Needed 2 ivr manu or other I am not sure.
Example :

welcome ivr 01: when end user press 1 for support or 2 for sales or press 3 for accounts, then end user here record like below :
Your call is being transferred, please wait.....
then finally going to support extension. if end user press 1.

How is it possible.?

Thanks.

 

[bdmonsey]

Hello,

Needed 2 ivr manu or other I am not sure.
Example :

welcome ivr 01: when end user press 1 for support or 2 for sales or press 3 for accounts, then end user here record like below :
Your call is being transferred, please wait.....
then finally going to support extension. if end user press 1.

How is it possible.?

Thanks.

Look at the picture, i believe this is what youre looking for.
it's in dialplans

 

[alamin]

you mean music on hold play > Your call is being transferred, please wait.....

Am I right ?

 

[bdmonsey]

no, when you enable that. every time you transfer a call it will announce "Your call is being transferred"

 

[alamin]

ok, I will try. Thanks.

 

[alamin]

but one think I want to use own language for this > "Your call is being transferred"

how possible ?

 

[bdmonsey]

but one think I want to use own language for this > "Your call is being transferred"

how possible ?

login to backend with ssh and change recording on file, "JUST MAKE SURE TO MATCH EXACT SPELLING

 

[Mikeme]

Each ring group or cc has a greeting message option, set your prompt there to be played before start ringing