Manipulate caller ID number on forwarded calls.

[roger_roger]

Hello-

We have an IVR that has a choice to forward the call to someone's cell phone. We created an entry in dialplan manager as shown on the link below. This works just fine; when the callers presses the option to forward, we forward the call to 6100. The caller ID number comes through as 555<caller's number>

When we duplicate this dialplan in a different domain, we only receive 555 as the caller ID number. Not sure why it works in one domain but not the other. Can someone shed some light or suggest an alternative method?

http://picpaste.com/pics/Untitled-1-QYnkM1Dx.1490107832.jpg

 

[Luis Daniel Lucio Quiroz]

Did you fix this? If you haven't, text me in private.

 

[roger_roger]

If you have a fix, please post it here. I would appreciate it very much.

 

[EasyBB]

Is there any value in the outbound_caller_id_number variable on the new domain? Check the CLI.....do you see this DP block is getting executed?

 

[DigitalDaz]

Hmmm... the actual outgoing number is usually effective_caller _id_number..

Try setting effective_caller _id_number = blah

 

[roger_roger]

Hmmm... the actual outgoing number is usually effective_caller _id_number..

Try setting effective_caller _id_number = blah

This did it:

outbound_caller_id_number=555${caller_id_number}

What got me wrapped around the axle was that the example in the picpaste above that was working for one domain was actually wrong. It worked because the value was being set somewhere else (still don't know where) but didn't work in the other domain.

 

[Kenny Riley]

Hello -- reopening this thread.

I am trying to do this exact same thing and can't figure out how to get it done. Unfortunately roger's link to his dialplan isn't working anymore. Could someone please provide me an example dialplan entry to get this working? I'm trying to do the same thing he was doing : send calls to an ext number that forwards to a cellphone but when the call rings through, the caller ID should show the DID dialed, instead of the caller's number.

Thank you so much!