IVR - Your call is being transferred

[hamagid]

In IVR when direct dialing an extension, there is an announcement "Your call is being transferred" before starting to ring, using the dial plan please_hold.

When selecting an option (for example 1) that transfers to an extension, there is no announcement.

Is there a way to have the announcement on IVR option as well?

 

[agree]

Fusion plays that file only for extensions matched by the direct dial. It won't play it for any match in the ivr options even if it's an extension. You can manually set two ivr option 1s and have the 1st one play the file and the 2nd do the transfer.

Another cool way to accomplish this is by using execute_extension in the diaplan tool to create an inline dialplan that plays the file and transfers. More info https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Dialplan/Inline-Dialplan_13173434/