IVR Not Working

[Matthew Main]

Hi All

having in issue where i have built an IVR, The audio file plays but hen you hit a key to select a option nothing is happening, almost like DTMF was switched off and then the menu hangs up once it has finished playing the audio file

Any ideas

Kind Regards

Matt

 

[DigitalDaz]

Paste a log of the call, please.

 

[Matthew Main]

Just been running tests and it is now working without issue.

Is there a time delay between creating an IVR and it becoming active or a Sync delay between the two box's?

 

[Matthew Main]

I will take that back,

adjusted time conditions to simulate open for business and the IVR Stops responding.

if I call the IVR EXT then it works ok, if I call it from an outside line the IVR Plays but does not respond and just hangs up.

Call flow is simple

DDI > Time Condition

True = Ring Group ( Ring all) on no answer > IVR 1 for voice mail or hold line to go back to Ring Group (Ring all)

False = IVR 1 for voicemail 2 call forwarding to external number ( works with no fault)

will post a log shortly

 

[Matthew Main]

Solved

I have been a complete Noob

I set the ring group to on fail goto the IVR Message playback Not to the IVR face palm

Sorry for being a pain