Is there any way we can disable Eavesdrop completely?

[Incred]

We have tried disabling it at Dialplan manager and also in the Group Manager. However, the button still shows up, even after disabling the access.

Do we have an option to fully remove the button? We really appreciate you

 

[whut]

go look at the permission operator_panel_eavesdrop

 

[Incred]

Thanks for your input however, this option for for Operator Panel feature, a separate page from the screenshot above. The page I was referring to is in the Applications> Call Centers> Select a call center> View.

 

[whut]

You would need to edit the php to hide eavesdrop. The best option would be to edit the application by adding a permission for eavesdrop and wrapping that permission around each of the eavesdrop functionalities in the php. There are multiple lines of code to consider when removing the eavesdrop option or when wrapping them within a new permission.

 

[vuthy09]

or disable or delete eavesdrop dialplan from dialplan manager