Internal transfer with DID not working

[ip2talk]

Hello
I am facing this issue, hope some of you have a solutions for this.
When we get an external call, the first person picks up, and then transfers it to another extension, the caller ID or the DID does hot show up to the person who is receiving the call. Is it possible to do this in Fusionpbx?
Thanks
John

 

[Kenny Riley]

CNAM or caller ID would be something that would be set at your carrier level.

 

[agree]

Hello
I am facing this issue, hope some of you have a solutions for this.
When we get an external call, the first person picks up, and then transfers it to another extension, the caller ID or the DID does hot show up to the person who is receiving the call. Is it possible to do this in Fusionpbx?
Thanks
John

Does it show up for the first person picking up?
what do you mean it's not showing up, nothing shows up on the phone?

 

[ip2talk]

Does it show up for the first person picking up?
what do you mean it's not showing up, nothing shows up on the phone?

Yes It the DID shows up to the first person picking up. When he transfers the call, the receiver gets the extension of the person as the caller ID. We want the original DID to show up after the transfer.

 

[agree]

I would take a packet capture to see what's happening
or check in cli