Intelligent IVR with Data-Dipping capabilities

[i3ioi-iazard]

Hi,

Has anyone created an IVR that data dips and provides information? For example, If a person wanted to check the balance of their prepaid card, they would get a prompt to enter their card number and maybe their birthday for verification which would talk to a database via API call and return information which would then be read out by the IVR.

Is this something that can be done with FusionPBX or should I be looking at another product?

Thanks in advance!

 

[DigitalDaz]

The short of it is, I have never seen it but you can do almost anything with fusionpbx. I have one client where user has to enter a suopport contract number and then we pull data externally to check if it valid then stick them in a priority queue.

 

[umersaeed]

Hi,

Has anyone created an IVR that data dips and provides information? For example, If a person wanted to check the balance of their prepaid card, they would get a prompt to enter their card number and maybe their birthday for verification which would talk to a database via API call and return information which would then be read out by the IVR.

Is this something that can be done with FusionPBX or should I be looking at another product?

Thanks in advance!

Hi I have also same scenario how to do this with fusionpbx. Anyone help me to do this.

 

[gflow]

Hi I have also same scenario how to do this with fusionpbx. Anyone help me to do this.

FS XML Dialplan Example Library

This example shows how to ensure that all expressions match before executing actions, otherwise the anti-actions will be executed. In this case, the SIP gateway must be the default provider, and it must be an emergency call, and the auto-answer option must be enabled and stored in the database:

asterisk-pbx.ru

Check out example 22

 

[umersaeed]

FS XML Dialplan Example Library

This example shows how to ensure that all expressions match before executing actions, otherwise the anti-actions will be executed. In this case, the SIP gateway must be the default provider, and it must be an emergency call, and the auto-answer option must be enabled and stored in the database:

asterisk-pbx.ru

Check out example 22

Thanks a lot Sir. Sir I am new to all these things. Can you please tell me how we implement this in fusionpbx. How we make that type of ivr in fusionpbx.

 

[timerider]

FS XML Dialplan Example Library

This example shows how to ensure that all expressions match before executing actions, otherwise the anti-actions will be executed. In this case, the SIP gateway must be the default provider, and it must be an emergency call, and the auto-answer option must be enabled and stored in the database:

asterisk-pbx.ru

Check out example 22

We need an extended wiki with stuff like on there, most useful.