Increase Agent Ring Timeout

[GirishDharmaraj]

Experts,

I am using Mod Call Centre in the fusionpbx. Is there a way to increase the Agent Timeout (Ringing) from 60 seconds to more.

I tried to add the Call timeout in the call centre dial plan but it does not seem to work. Can you please guide me what mistake I am doing?

<extension name="Support" continue="" uuid="916ac12c-6560-48f9-9181-95dd9cfb0dae">
<condition field="destination_number" expression="^([^#]+#)(.*)$" break="never">
<action application="set" data="caller_id_name=$2"/>
</condition>
<condition field="destination_number" expression="^3121012$">
<action application="answer" data=""/>
<action application="set" data="call_timeout=120"/>
<action application="set" data="hangup_after_bridge=true"/>
<action application="set" data="effective_caller_id_name=${uuid}#${caller_id_name}"/>
<action application="callcenter" data="91482a7d-f482-4a80-900a-bc474236c6e4"/>
<action application="" data=""/>
</condition>
</extension>

 

[Adrian Fretwell]

You can set call timeout on the Agent record. One thing to bear in mind about call timeouts is if the phone also has a low call timeout set, you may need to increase it there also.