SOLVED Inbound calls not working

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alcoutop

New Member
May 1, 2019
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5
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Hi guys,

I've been trying to troubleshoot why inbound calls are not working. I can make outbound calls from my Fusion PBX with no issues, but incoming calls don't work.

Below is the log:

Code:
2019-06-19 13:51:44.350574 [NOTICE] switch_channel.c:1104 New Channel sofia/external/+1415619XXXX@sip.signalwire.com [d557e157-6190-4e15-bef3-36286bce0368]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_NEW (Cur 1 Tot 91)
2019-06-19 13:51:44.350574 [DEBUG] sofia.c:10092 sofia/external/+1415619XXXX@sip.signalwire.com receiving invite from 104.248.176.184:5060 version: 1.8.5 -6-31281a0 64bit
2019-06-19 13:51:44.350574 [DEBUG] sofia.c:10208 IP 104.248.176.184 Approved by acl "domains[]". Access Granted.
2019-06-19 13:51:44.350574 [DEBUG] sofia.c:7291 Channel sofia/external/+1415619XXXX@sip.signalwire.com entering state [received][100]
2019-06-19 13:51:44.350574 [DEBUG] sofia.c:7301 Remote SDP:
v=0
o=SignalWire-STACK 1560960034 1560960035 IN IP4 178.128.235.231
s=SignalWire-STACK
c=IN IP4 178.128.235.231
t=0 0
m=audio 17470 RTP/SAVP 0 102 9 8 18 101 13 103 104
a=rtpmap:0 PCMU/8000
a=rtpmap:102 opus/48000/2
a=fmtp:102 useinbandfec=1; maxaveragebitrate=30000; maxplaybackrate=48000; ptime=20; minptime=10; maxptime=40
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtpmap:13 CN/8000
a=rtpmap:103 telephone-event/48000
a=fmtp:103 0-16
a=rtpmap:104 CN/48000
a=crypto:1 AEAD_AES_256_GCM_8 inline:DHpP7b41upMW3zmg9nV9cysPOdow7aB4FjsCxa6ySaDncwgc6WzztXebqkE=
a=crypto:3 AES_256_CM_HMAC_SHA1_80 inline:cbSsP8KPZzTdROR50nc/AqzdTJEwlGzImWhRwY1XMcfFEUr1NBrG3TbSgSw0pw==
a=crypto:5 AES_CM_128_HMAC_SHA1_80 inline:DpOLn4DxsdsxZJ50Tc1ulpz5wZcXuQ3+8wt1X3p8
a=crypto:6 AES_256_CM_HMAC_SHA1_32 inline:hTv8ne+OHgxwgNJKo+4Yut4Z8fjK9Dm/pNOjQhiMOoGzu/HHLqX7GYwFNQxYZw==
a=crypto:8 AES_CM_128_HMAC_SHA1_32 inline:lGwxUCUr7f3DRSn3RU869xztRpgCo10v6M0GGZ1U
a=ptime:20
m=audio 17470 RTP/AVP 0 102 9 8 18 101 13 103 104
a=rtpmap:0 PCMU/8000
a=rtpmap:102 opus/48000/2
a=fmtp:102 useinbandfec=1; maxaveragebitrate=30000; maxplaybackrate=48000; ptime=20; minptime=10; maxptime=40
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtpmap:13 CN/8000
a=rtpmap:103 telephone-event/48000
a=fmtp:103 0-16
a=rtpmap:104 CN/48000
a=ptime:20

2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:1804 looking for crypto suite [AEAD_AES_256_GCM_8]alias=[] in [1 AEAD_AES_256_GCM_8 inline:DHpP7b41upMW3zmg9nV9cysPOdow7aB4FjsCxa6ySaDncwgc6WzztXebqkE=]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:1813 Found suite AEAD_AES_256_GCM_8
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:1883 Set Remote Key [1 AEAD_AES_256_GCM_8 inline:DHpP7b41upMW3zmg9nV9cysPOdow7aB4FjsCxa6ySaDncwgc6WzztXebqkE=]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:1209 Set Local audio crypto Key [1 AEAD_AES_256_GCM_8 inline:wxb7Zn++R+1815O4MQayK5YHjmamluTpOFF1qKfKxruKythgRBGECSMEXHQ=]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5533 Audio Codec Compare [PCMU:0:8000:20:64000:1] ++++ is saved as a match
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMU:0:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [opus:102:48000:20:0:2]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [opus:102:48000:20:0:2]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [opus:102:48000:20:0:2]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G722:9:8000:20:64000:1]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5533 Audio Codec Compare [G722:9:8000:20:64000:1] ++++ is saved as a match
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G722:9:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G722:9:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [PCMA:8:8000:20:64000:1]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5533 Audio Codec Compare [PCMA:8:8000:20:64000:1] ++++ is saved as a match
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G729:18:8000:20:8000:1]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G729:18:8000:20:8000:1]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [G729:18:8000:20:8000:1]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5394 Set telephone-event payload to 101@8000
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [CN:104:48000:20:0:1]/[G722:9:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [CN:104:48000:20:0:1]/[PCMU:0:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5478 Audio Codec Compare [CN:104:48000:20:0:1]/[PCMA:8:8000:20:64000:1]
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:3781 Set Codec sofia/external/+1415619XXXX@sip.signalwire.com PCMU/8000 20 ms 160 samples 64000 bits 1 channels
2019-06-19 13:51:44.350574 [DEBUG] switch_core_codec.c:111 sofia/external/+1415619XXXX@sip.signalwire.com Original read codec set to PCMU:0
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5737 Set telephone-event payload to 101@8000
2019-06-19 13:51:44.350574 [DEBUG] switch_core_media.c:5795 sofia/external/+1415619XXXX@sip.signalwire.com Set 2833 dtmf send payload to 101 recv payload to 101
2019-06-19 13:51:44.350574 [DEBUG] sofia.c:7716 (sofia/external/+1415619XXXX@sip.signalwire.com) State Change CS_NEW -> CS_INIT
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:603 (sofia/external/+1415619XXXX@sip.signalwire.com) State NEW
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_INIT (Cur 1 Tot 91)
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:627 (sofia/external/+1415619XXXX@sip.signalwire.com) State INIT
2019-06-19 13:51:44.350574 [DEBUG] mod_sofia.c:93 sofia/external/+1415619XXXX@sip.signalwire.com SOFIA INIT
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:40 sofia/external/+1415619XXXX@sip.signalwire.com Standard INIT
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:48 (sofia/external/+1415619XXXX@sip.signalwire.com) State Change CS_INIT -> CS_ROUTING
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:627 (sofia/external/+1415619XXXX@sip.signalwire.com) State INIT going to sleep
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_ROUTING (Cur 1 Tot 91)
2019-06-19 13:51:44.350574 [DEBUG] switch_channel.c:2249 (sofia/external/+1415619XXXX@sip.signalwire.com) Callstate Change DOWN -> RINGING
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:643 (sofia/external/+1415619XXXX@sip.signalwire.com) State ROUTING
2019-06-19 13:51:44.350574 [DEBUG] mod_sofia.c:154 sofia/external/+1415619XXXX@sip.signalwire.com SOFIA ROUTING
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:236 sofia/external/+1415619XXXX@sip.signalwire.com Standard ROUTING
2019-06-19 13:51:44.350574 [INFO] mod_dialplan_xml.c:637 Processing +1415619XXXX <+1415619XXXX>->pbx1 in context public
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com parsing [public->caller-details] continue=true
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Regex (PASS) [caller-details] () =~ // break=never
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action export(call_direction=inbound) INLINE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com export(call_direction=inbound)
2019-06-19 13:51:44.350574 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [call_direction]=[inbound]
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action set(caller_destination=${destination_number}) INLINE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com set(caller_destination=pbx1)
2019-06-19 13:51:44.350574 [DEBUG] mod_dptools.c:1598 SET sofia/external/+1415619XXXX@sip.signalwire.com [caller_destination]=[pbx1]
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action set(caller_id_name=${caller_id_name}) INLINE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com set(caller_id_name=+1415619XXXX)
2019-06-19 13:51:44.350574 [DEBUG] mod_dptools.c:1598 SET sofia/external/+1415619XXXX@sip.signalwire.com [caller_id_name]=[+1415619XXXX]
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action set(caller_id_number=${caller_id_number})
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com parsing [public->3108070836] continue=false
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Regex (FAIL) [3108070836] destination_number(pbx1) =~ /^(3108070836)$/ break=on-false
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com parsing [public->not-found] continue=false
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Regex (PASS) [not-found] () =~ // break=on-false
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action export(call_direction=inbound) INLINE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com export(call_direction=inbound)
2019-06-19 13:51:44.350574 [DEBUG] switch_channel.c:1296 EXPORT (export_vars) [call_direction]=[inbound]
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action set(call_direction=inbound) INLINE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com set(call_direction=inbound)
2019-06-19 13:51:44.350574 [DEBUG] mod_dptools.c:1598 SET sofia/external/+1415619XXXX@sip.signalwire.com [call_direction]=[inbound]
Dialplan: sofia/external/+1415619XXXX@sip.signalwire.com Action log([inbound routes] 404 not found ${sip_network_ip})
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:286 (sofia/external/+1415619XXXX@sip.signalwire.com) State Change CS_ROUTING -> CS_EXECUTE
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:643 (sofia/external/+1415619XXXX@sip.signalwire.com) State ROUTING going to sleep
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXX@sip.signalwire.com) Running State Change CS_EXECUTE (Cur 1 Tot 91)
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:650 (sofia/external/+1415619XXXX@sip.signalwire.com) State EXECUTE
2019-06-19 13:51:44.350574 [DEBUG] mod_sofia.c:209 sofia/external/+1415619XXXX@sip.signalwire.com SOFIA EXECUTE
2019-06-19 13:51:44.350574 [DEBUG] switch_core_state_machine.c:328 sofia/external/+1415619XXXX@sip.signalwire.com Standard EXECUTE
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com set(caller_id_number=+1415619XXXX)
2019-06-19 13:51:44.350574 [DEBUG] mod_dptools.c:1598 SET sofia/external/+1415619XXXX@sip.signalwire.com [caller_id_number]=[+1415619XXXX]
EXECUTE sofia/external/+1415619XXXX@sip.signalwire.com log([inbound routes] 404 not found 104.248.176.184)
2019-06-19 13:51:44.370502 [DEBUG] mod_dptools.c:1792 routes] 404 not found 104.248.176.184
2019-06-19 13:51:44.370502 [NOTICE] switch_core_state_machine.c:385 sofia/external/+1415619XXXX@sip.signalwire.com has executed the last dialplan instruction, hanging up.
2019-06-19 13:51:44.370502 [NOTICE] switch_core_state_machine.c:387 Hangup sofia/external/+1415619XXXX@sip.signalwire.com [CS_EXECUTE] [NORMAL_CLEARING]
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:650 (sofia/external/+1415619XXXX@sip.signalwire.com) State EXECUTE going to sleep
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_HANGUP (Cur 1 Tot 91)
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:847 (sofia/external/+1415619XXXX@sip.signalwire.com) Callstate Change RINGING -> HANGUP
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:849 (sofia/external/+1415619XXXX@sip.signalwire.com) State HANGUP
2019-06-19 13:51:44.370502 [DEBUG] mod_sofia.c:449 Channel sofia/external/+1415619XXXX@sip.signalwire.com hanging up, cause: NORMAL_CLEARING
2019-06-19 13:51:44.370502 [DEBUG] mod_sofia.c:589 Responding to INVITE with: 480
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:60 sofia/external/+1415619XXXX@sip.signalwire.com Standard HANGUP, cause: NORMAL_CLEARING
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:849 (sofia/external/+1415619XXXX@sip.signalwire.com) State HANGUP going to sleep
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:619 (sofia/external/+1415619XXXX@sip.signalwire.com) State Change CS_HANGUP -> CS_REPORTING
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:584 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_REPORTING (Cur 1 Tot 91)
2019-06-19 13:51:44.370502 [DEBUG] switch_core_state_machine.c:935 (sofia/external/+1415619XXXX@sip.signalwire.com) State REPORTING
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:174 sofia/external/+1415619XXXX@sip.signalwire.com Standard REPORTING, cause: NORMAL_CLEARING
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:935 (sofia/external/+1415619XXXX@sip.signalwire.com) State REPORTING going to sleep
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:610 (sofia/external/+1415619XXXX@sip.signalwire.com) State Change CS_REPORTING -> CS_DESTROY
2019-06-19 13:51:44.410497 [DEBUG] switch_core_session.c:1715 Session 91 (sofia/external/+1415619XXXX@sip.signalwire.com) Locked, Waiting on external entities
2019-06-19 13:51:44.410497 [NOTICE] switch_core_session.c:1733 Session 91 (sofia/external/+1415619XXXX@sip.signalwire.com) Ended
2019-06-19 13:51:44.410497 [NOTICE] switch_core_session.c:1737 Close Channel sofia/external/+1415619XXXX@sip.signalwire.com [CS_DESTROY]
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:738 (sofia/external/+1415619XXXX@sip.signalwire.com) Running State Change CS_DESTROY (Cur 0 Tot 91)
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:748 (sofia/external/+1415619XXXX@sip.signalwire.com) State DESTROY
2019-06-19 13:51:44.410497 [DEBUG] mod_sofia.c:354 sofia/external/+1415619XXXX@sip.signalwire.com SOFIA DESTROY
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:181 sofia/external/+1415619XXXX@sip.signalwire.com Standard DESTROY
2019-06-19 13:51:44.410497 [DEBUG] switch_core_state_machine.c:748 (sofia/external/+1415619XXXX@sip.signalwire.com) State DESTROY going to sleep
2019-06-19 13:53:45.430564 [DEBUG] sofia_reg.c:2462 Changing expire time to 600 by request of proxy sip:ifactor-bf49d192ac00.sip.signalwire.com
2019-06-19 13:55:31.650575 [NOTICE] mod_signalwire.c:378 Go to https://signalwire.com to set up your Connector now! Enter connection token 3ea7db40-73b7-4c22-9430-a22a8814d8b5
2019-06-19 13:55:31.650575 [INFO] mod_signalwire.c:1001 Next SignalWire adoption check in 15 minutes
2019-06-19 13:59:10.510548 [DEBUG] sofia_reg.c:2462 Changing expire time to 600 by request of proxy sip:ifactor-bf49d192ac00.sip.signalwire.com
2019-06-19 14:02:08.370546 [DEBUG] sofia_reg.c:2462 Changing expire time to 600 by request of proxy sip:ifactor-bf49d192ac00.sip.signalwire.com

Below my inbound dial plan route:
Capture.JPG

Any ideas?

Thank you!
 

JamesBorne

Active Member
Jan 24, 2019
294
57
28
Australia
Here's an idea.

Regex (FAIL) [3108070836] destination_number(pbx1) =~ /^(3108070836)$/ break=on-false

Your 'destination number' is pbx1 for some reason.
So of course it fails because pbx1 != 3108070836

Wild guess, but have you got Caller ID In From set to True in the gateway settings (click on Advanced)? If not, set it to True and try again.
 

alcoutop

New Member
May 1, 2019
26
5
3
34
@JamesBorne thanks for the idea. I also noticed it and I found weird. I've set Caller ID In From to True but no luck, same issue (and same log too).
FYI, pbx1 is the username of my SIP device on SignalWire.
Thanks!
Alan
 

alcoutop

New Member
May 1, 2019
26
5
3
34
I've got a "workaround" to fix it. I guess it might be a solution (or at least a temporary one).
1560987194845.png

Changing the data info from the destination_number made me able to complete the call.

Thank you @JamesBorne !!
 

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JamesBorne

Active Member
Jan 24, 2019
294
57
28
Australia
Consider looking at a capture of the call with 'sngrep' to find what header the phone number is actually passed on.
This method will put every call to only one endpoint.

Depends on your needs!
 
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alcoutop

New Member
May 1, 2019
26
5
3
34
@JamesBorne right. With my dial plan I can reach only one destination. I am still stuck on it.
In fact the destination number coming from SignalWire is where the problem is (pbx1). Do you think it is a limitation from SignalWire?
That way I guess I have to create multiple SIP Gateways. One for each number. :/
 
Last edited:

alcoutop

New Member
May 1, 2019
26
5
3
34
Here is what I got back from SignalWire. It fixed. Thank you @JamesBorne

Configure SIP-RELAY with multiple DIDs on the same endpoint.

On Fusion PBX

Accounts --> Gateways
pic1.png

Click on advanced and add auto_to_user to Extension.

pic2.pngEdit the dialplan and configure your SignalWire DID as below:

Dialplan --> Inbound Routes


pic3.png


SIP --> SIP Status

and restart your SIP profiles to reload changes

pic4.png
 
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