Inbound calls - multiple extensions

[alcoutop]

Hi everyone,

It might be a simple question but I haven't found any straight answer online.
Inbound calls work properly but I have only the option to land it to a single destination.


Inbound calls are transferred via action > transfer > 2527 to extension 2527.
What if I want to land it on extension 2528 for example (dynamically)? Is there a "generic" data string or any translation/manipulation mask I have to put to make it work?

Thank you!
Alan

 

[ad5ou]

Docs.fusionpbx.com
Check out ring groups, call groups, call queue, follow me, forward on busy, etc.
All sorts of ways to route calls to multiple destinations

 

[JamesBorne]

I feel like you might be interested in Regex capture groups.


When you use round brackets during in regex, that will form a "capture group" as you can see in point 1.
In that case, I am capturing the last three characters.

In the transfer below (or on any line you wish) you can reference the capture group with $N where N is the index of the capture.
If you have multiple round brackets, then you will have multiple captures like $1, $2, $3, $N.

In my example, all my ring groups are extension 6xxx where I have paired up the last three digits of the inbound number, to 6 + last three numbers, resulting in a transfer to 6$1 (as per point 2).
In this case, it is "dynamic" routing.

Hope I interpreted your question correctly.

 

[alcoutop]

I feel like you might be interested in Regex capture groups.

View attachment 1186
When you use round brackets during in regex, that will form a "capture group" as you can see in point 1.
In that case, I am capturing the last three characters.

In the transfer below (or on any line you wish) you can reference the capture group with $N where N is the index of the capture.
If you have multiple round brackets, then you will have multiple captures like $1, $2, $3, $N.

In my example, all my ring groups are extension 6xxx where I have paired up the last three digits of the inbound number, to 6 + last three numbers, resulting in a transfer to 6$1 (as per point 2).
In this case, it is "dynamic" routing.

Hope I interpreted your question correctly.

@JamesBorne That is exactly what I was looking for. I really appreciate your time and the very clear and informative explanation.
Thank you!!
Alan

 

[JamesBorne]

You're welcome @alcoutop !